Sales Manager

**** *** ***** ******

Miami, Florida *****

786-***-**** (Cellular)

Email: *********@*******.***

MONICA OCHOA

SUMMARY

Finance/Credit manager with 15 years of professional experience in the

industrial, entertainment, distribution, commercial real estate and

aviation industries, with expertise and proactive involvement managing

financial operations in the U.S. as well as in Latin America. Excellent

problem-solving and negotiation skills with proven ability to resolve

difficult situations under adverse conditions. Solid leadership skills with

cross-functional team.

AREAS OF EXPERTISE

. Credit/Collections Management

. Financial Analysis and Management Reporting

. Risk Management

. Budgetary Control

. Business Planning / development

. Customer Service

. Monitoring client exposures

. Sales & Marketing

. Financial Forecasting

.

PROFESSIONAL EXPERIENCE

Arrow Air - Miami / Florida

2008 - 2010

Credit & Collections Manager

. Direct nine employees in the collections activities and managing a

portfolio $ 220 Million in Miami and Arrow Stations.

. Created policies and procedures, perform credit analysis, account

reconciliation, analyze the risks and credit worthiness of all customer

accounts while maintaining optimal sales while controlling DSO, bad debt,

cash flow, credit policy, and departmental costs.

. Provide executive/operational reporting and analysis of data and results

which are forwarded to upper management on a weekly base in order to

oversee company's profits and productivity.

. Interact with all corporate departments in the US and Latin America

concerning policies, revenues, rates, shipments and traffic issues.

. Work closely with the Vice President of Sales and sales team on new and

existing customers and provide clients with various methods of payment

without jeopardizing repeated business.

. Implement a quarterly incentive program for the collections department to

achieve revenue goals.

. Participate in numerous Operational meetings concerning updates to

software, accounting, purchasing and any major changes involving the

company.

. Involved and worked closely with in house legal counsel and collection

agency on all non paying customers and bankruptcy cases.

. Responsible for the liquidation of all receivables ranging from $ 1K up

to $ 2M for the entire Arrow estate through the Bankruptcy proceedings.

. Communicate with investment firm; outsource vendors, customers and

attorneys to manage all cases toward resolution and settlements.

Bell Microproducts Latin America (NASDAQ: BELM) - Miami / Florida

2006 - 2008

Credit and Collections Manager

. Responsible for the credit, collection and billing department in the

Latin America region, which includes HQ's in Miami and subsidiaries in

Mexico, Brazil, Chile, and Argentina. $500 million in sales, over 1,000

active accounts throughout Latin America.

. Perform credit analysis, analyze the risks and credit worthiness of all

customer accounts. Recommend credit terms and conditions to Vice

President of Finance for approval. Evaluate and report to senior

management special issues related to account risk, industry risk, and

country risk. Monitor on-going credit worthiness of customer accounts and

make precautionary changes in order to reduce the risk.

. Maintenance of accounts receivable including management of claims, charge

backs, customer

inquiries, collections, and charge-off/recoveries.

. Implemented incentive programs in order for the sales team to increase

sales and revenue.

. Provide discounts for all customers who pay prior to due date and offer

the discount incentive on quarterly bases in order to achieve collection

target.

. Establish special terms and conditions for high-risk accounts by

negotiating a secured guarantee deposit to limit the credit risk.

. Responsible for managing legal actions associated with delinquent

accounts with 3rd party collection attorney. Handle and conduct audits of

collection accounts.

. Prepare monthly accounts receivable performance report's for regional

and corporate management.

. Build and maintain ongoing relationship with several factoring

companies. Promote factoring programs to customers and oversee that the

programs are being utilize effectively, monitor account receivable

balances and resolve any collection issues.

. Prepared cash projection/forecast on a weekly basis, which was

utilized by the Treasury Department to project and monitor Latin

America's Division revenue.

. Manage Insurance portfolio of foreign accounts receivable and

monitor them accordingly to corporate guidelines.

. Developed and implemented new credit analysis procedures which

reduced the DSO below 30 days and bad debt below 20 basis points.

WSVN-TV, Sunbeam Television Inc. - Miami / Florida

1999 - 2006

Credit Manager

. Prepare financial statements, budget, forecasting preparation, and

special projects throughout station.

. Responsible for credit procedures, policies and collections activities

for TV Station.

. In charge of Sunbeam Properties Real Estate Division collections, lease

verification and eviction procedures.

. Directed and manage accounts receivable department up to $150 million,

which consist of reviewing station's billing, approving customer's

refunds, cash posting, and month end closing.

. Provided directors with monthly revenue reports through Sales Management

System (SMS) and monthly P/L for daily TV programs revenue on FOX

Station.

. Worked with sales force on performance analysis, commission revenue,

reconciliations and revenue losses.

. Interacted with National Account Executives around the country on credit

issues and revenue discrepancies.

. Worked closely with Traffic Department on new business, daily program

logs and paid programming.

Ricoh Latin America, Inc. - Miami / Florida

1997 - 1999

Assistant Credit Manager/Sales Administrator

. Established credit procedures and policies.

. Focus on distributor/subsidiary credit and collections issues and

analysis, processed L/C's and payments, monthly statements and month-end

reports regarding sales and revenue to Directors.

. Provide performance data, inventory, budgeting, pricing and market

analysis and month end sales reports for Sales department.

. Assisted Marketing Director on seminars, tradeshows, marketing material

and product launch.

Ascom Timeplex - Woodcliff Lake / New Jersey 1995

- 1997

Senior Finance Analyst

. Supervised and implemented credit and collection procedures for domestic

and international accounts.

. Coordinated, directed and managed accounts with our multinational

offices.

EDUCATION

Business Operations Accounting/Budgeting Certification Program - Miami Dade

College 2010 - Present

B.S. Business Management - Farleigh Dickinson University

1987 - 1989

A.A.S. Liberal Arts - Fairleigh Dickinson University

1985 - 1987

LANGUAGE FLUENCY

Fully bilingual English and Spanish

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