Customer Service Human Resource

**** ********* **. *****: 317-***-****

Indianapolis, IN 46220 E-mail: ********@*****.***

Terrandy N. Smithson

Please accept this letter as my expressed interest in your current Receptionist/Clerical

position. I have enclosed a copy of my resume for your review and consideration.

I have over fourteen years of experience in all aspects of office administration and

management, community outreach, customer service, call center and case

management. My strengths include the ability to adapt quickly to changing work

situations, a sense of responsibility and the ability to positively approach new

challenges. I feel I can make a significant contribution to your organization where I know

sound judgment; integrity and dedication to service are valued.

I offer the unique combination of teamwork skills that enhance organizational

cohesiveness, strategic-planning skills and people-orientated guidance that yields

productivity and high morale.

I hope therefore, that upon consideration of my resume, you will see my potential to

perform well and make a real contribution as a valuable member of your team. Thank

you for your time and consideration. I look forward to hearing from you.

Sincerely,

Terrandy N. Smithson

6703 Riverview Dr. Phone: 317-***-****

Indianapolis, IN 46220 E-mail: ********@*****.***

Terrandy N. Smithson

Education Present Ivy Tech Community College Indianapolis, IN

Business Administration

Work experience 2009-2011 Connect2Help Indianapolis, IN

Information & Referral Specialist

Provide comprehensive call center telephone assistance to callers in need of

health and human services by facilitating the referral process for effective

linkage to services. Handles crisis calls, Federal Addiction, and Gambling calls.

Follow up on calls as appropriate and communicate resource updates and

deficiencies to supervisors and resource staff.

2008-2009 Forest Manor Multi-Svc Center Indianapolis, IN

Senior Services Program Coordinator

Plan, coordinate and implement a variety of educational and recreational

programs for senior citizens, to include documentation for funding sources.

Arrange and monitor transportation for participants to and from programs.

Provided case management to clients including rental, utility assistance, and

food pantry. Prepared monthly/quarterly staff reports and annual year end

budget reports. Formed collaborations with local politicians and community

leaders. Organized and implemented a Residence Task Force Council for a low-

income apartment complex.

2006-2007 The Finish Line, Inc Indianapolis, IN

Personnel File Clerk, HR Department

Implemented new procedures and structure for the everyday operations of the

file room to include the reorganization of employee files for the company’s

various stores. Prepared files for depositions and human resource complaints.

Worked closely with payroll department to ensure proper coding of employee

personnel status.

1996-2004 Department of the Army

Human Resource Specialist

Lead Human Resource Specialist to the U.S. Army Reserve Unit; successfully

maintained and managed the operations of the personnel office; coordinated

travel arrangements; maintained electronic calendars; coordinated and

conducted training classes and briefings; supervised, supported and trained

lower enlisted soldiers; managed the mailroom.

Computer Skills Proficient in Microsoft Office suite and all current Windows operating systems.

Also proficient with Word Perfect, Novell, and Electronic Calendaring.

Training Personnel/Human Resource Specialist Course, Combat Medical Specialist

Course, Patient Administration Course, Combat Lifesaver Course

Contact this candidate