Human Resources Customer Service

Dana L. Boyd

** ***** ****** ( Mauldin, SC ****2 ( Home: 864-***-**** ( Cell: 864-706-

**** ( *****.*@*******.***

SEEKING HUMAN RESOURCES POSITION

Ambitious, self starter, seeking a position in human resources with

advancement potential. Experienced in the recruitment, evaluation and

placement of personnel, encompassing a broad range job functions.

Knowledgeable about the administrative aspects of HR, including payroll,

worker's compensation and compliance with Gramm-Leach-Bliley. Expert at

utilizing Microsoft Word, Excel and Outlook to organize and manage

workflow. Current responsibilities include business development and

prospecting, as well as employee coaching, assignment and administration.

EXPERIENCE

BUSINESS MATTERS CONSULTING, GREENVILLE, SC

2010 - Present

Business/HR Consultant

Worked with small businesses as a consultant in supplying human resources,

marketing and business development needs and served as liaison for major

corporations in staffing demands. Created company employee handbooks,

composed resumes, counseled applicants on interviewing techniques and

advised business owners on various human resources matters. Established

relationships with corporations and other organizations in an effort to

develop business in behalf of clients whom represented. Constructed

marketing documents to support company image and corporate visibility.

MANPOWER, GREENVILLE, SC

2007 - 2010

Staffing Specialist

Responsible for managing contacts and services for all national and major

accounts in the Greenville market. This includes recruitment and

evaluation of job candidates to meet the specific requirements of our

clients. Manage all aspects of the candidate's employment, other than

their direct work function. To accomplish this I maintain a pool of

candidates to serve over 20 clients. Coached and counseled candidates to

promote quality job performance and client satisfaction. Administrative

tasks include payroll for approximately 150 employees, compliance with

background, drug screens and recordkeeping requirements, as well as

monitoring attendance and client satisfaction with their performance.

Provide HR consulting services to clients, to maintain and build on my base

of 5,000 hours billed monthly.

MICHELIN NORTH AMERICA, GREENVILLE, SC

2006 - 2007

Coordinator, Operations Support

Provided analysis to support Fleet Sales Operations, monitoring mileage

reports and tire usage. Assisted in developing this information into

account reviews, training programs and customer reports. Further analysis

resulted in process changes that improved customer satisfaction 8%, and

revenue from one major account 25%. Job function required working

independently, multitasking, and cooperation with a number of corporate

stakeholders.

THOMAS-MCCANTS MEDIA, SPARTANBURG, SC

2003 - 2006

Account Executive

Managed print advertising sales for assigned territory, increasing

revenue by 30% in the first year. Responsible for servicing and growing

assigned account base, utilizing superior customer service, relationship

management, and prospecting. Recognized by management for proficiency in

generating new business, using telephone solicitation and cold calling.

Provided administrative support by coordinating appointments, preparing

action plans, and giving customer presentations.

EDUCATION

SPARTANBURG COMMUNITY COLLEGE, Spartanburg, SC

A.S. in Business Management, 2008 (Final GPA 3.6)

UNIVERSITY OF SOUTH CAROLINA, Spartanburg, SC

Pursuing B.A. in Communications-Journalism, Anticipated graduation 2011

(Current GPA: 3.4)

TECHNICAL PROFICIENCIES

Microsoft Office, Word, Excel, Access, PowerPoint and Outlook; Also

familiar with JDE, RUMBA and PeopleSoft

Contact this candidate