Technical Support System

Sase Govindan

** *** ******, *** **** ? Jersey City, NJ 07302 ? 973-***-**** ?

****.********@*****.***

CAREER OBJECTIVE

Challenging position in IT with a progressive organization that recognizes

truly outstanding performance and uncommon dedication. Seeking opportunity

with potential for career growth.

HIGHLIGHTS of QUALIFICATIONS

> Extensive experience in systems engineering and networking in a wide

range of exceptionally challenging situations.

> Proven ability achieving substantial efficiency improvements through the

creation of precisely targeted IT solutions.

> Strong track record leading and motivating teams to reach beyond

preconceived limits to achieve excellence.

> Able to manage multiple projects simultaneously while meeting all

deadlines.

> Skilled at analyzing system needs and developing elegant technical

solutions from general verbal instructions.

> Excellent communications ability; expert presentation skills; get along

well with all types of people.

> Exceptionally well-organized with fine attention to detail.

> Genuinely passionate about and dedicated to my career in IT.

> Highly motivated, results oriented, performance driven.

An entrepreneurial IT professional who looks beyond the status quo to

uncover hidden opportunities for efficiency improvements and synergy.

PROFESSIONAL EXPERIENCE

IBM/Infinity System, Manhattan, NY

2010-present

System z Technical Consultant, Enterprise Systems

. Provide broad technical assistance and support to the New York

Police Department.

. Design "high availability" IT infrastructure on IBM system z (z10

and z196), storage platforms (DASD, VTS and ATL) and synchronous

replication systems for business continuity and disaster recovery.

. Implement and customize law enforcement applications on IBM z/OS,

z/VM and z/Linux platform. Utilize DB/2, CICS, LDAP, RACF, NFS,

VSWITCH and HIPERSOCKET.

. Define and develop z/Linux provisioning and deployment

methodologies.

. Ensured full compliance with all development standards and

protocols. Adhered to "best practices" guidelines.

Insurance Service Office, Jersey City, NJ

2001-2010

System z Infrastructure Architect

. Managed all operations pertaining to IBM System z technology

engineering.

. Designed and introduced complete technical solutions to difficult

business problems.

. Provided comprehensive technical support for IBM system z9, z10 and

z196 mainframes, storage subsystems, CISCO SAN hardware and all

software.

. Led successful migration of large IBM mainframe-based data center

from Pearl River, New York office to Jersey City location.

. Consolidated multiple IT data centers into centralized Jersey City

location. This directly reduced operating costs by 35% while

improving efficiency and reliability. Received "Letter of

Appreciation" from Senior Vice President for exceeding expectations

on this difficult project.

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Sase Govindan page two

. Designed online applications migration strategy - from z/OS platform

to Linux on IBM system z (zLinux) virtualized platform. This project

involved extensive network, DNS and firewall reconfiguration.

. Accomplished above migration with no downtime or impact on revenue

generation applications.

. Performed IBM System z hardware configuration IODF using HCD.

. Re-engineered disaster recovery methodology, resulting in improved

security, stability and reliability.

. Trained, coached and mentored IT employees, ensuring they were

knowledgable, competent and capable of outstanding performance.

. Designed and implemented network infrastructure for z/Linux business

applications. The project involved OSA/GbE, VSWITCH, DNS and

firewall rule sets. Managed customer transition to the z/Linux

platform.

. Designed and implemented Hipersocket application on z/Linux

platform. This reduced response time by 2-3 seconds for each online

transaction.

. Implemented monitoring and alerting systems for z/Linux environment

using Performance Toolkit and Velocity performance management tools.

. Integrated front end web-based technologies with the back end IBM

system z mainframe DB2,CICS, LDAP/RACF and MQ. Improved and enhanced

business applications architecture and accessibility.

. Customized and modernized IBM system z infrastructure. This included

integrating OSA with CISCO backbone, FICON high availability

implementation of storage subsystems (DASD, ATL and VTS), STP

implementation, HMC web console and OSA console.

. Prepared technical VISIO diagrams, documentations, operating

procedures and management presentations.

Saudi French Bank, Riyadh, Saudi Arabia

1998-2001

Deputy Manager, Network Integration

. Managed systems, communications and technical support for IBM9672

mainframe networking and CISCO-based LAN/ WAN infrastructure.

. Customized communication system software (VTAM, NCP, TCP/IP and OEM

products), ensuring full compliance with Y2K readiness guidelines.

Received "Letter of Appreciation" from senior management.

. Customized communication server components on OS/390 mainframe.

. Introduced high speed Gigabits LAN switching on Cisco Catalyst 6500,

3500 and 2900.

. Introduced TCP/IP backbone network (based on OSPF routing protocol)

on CISCO routers (7200,3600 and 2600 series).

. Designed and coordinated project to integrate remote branch access

to host through high-speed ESCON Channel Attached Router.

. Planned, developed and tested entire document disaster recovery

procedures.

Public Bank Berhad, Kuala Lumpur, Malaysia

1995-1998

Senior Data Communication Analyst, Network Engineering

. Managed IBM9672 parallel mainframe network implementation. This

involved configuration, performance, tuning, training, support and

maintenance.

. Customized SNA and APPN network on IBM Parallel SYSPLEX mainframe

platform.

EDUCATION

IBM Certified Specialist

expected March 2011

System z Technical Support

Stevens Institute of Technology, New Jersey

Master of Science in Information Systems

graduated 2006

Coventry University, UK

Bachelor of Science in Computer Science

graduated 1995

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