Customer Service Administrative Assistant

Education

Texas Southern University - Houston, TX

Major: B.S. Speech Communication, 2006

Minor: Human Performance

Skills

MS Office (Word, Excel, PowerPoint, Outlook), Scanner Printers, Fax,

Internet, People Soft, Lotus Notes, AS 400, 10 Key Touch, Typing 40-45 wpm.

Work Experience

Unifirst Holdings Inc. - Houston, Texas July 2007 -

September 2010

Customer Service Representative/ Administrative Assistant

. Reporting and solving customer complaints daily, following up on

complaints with customer's confirmation that issue was resolved.

. Represent the company with professionalism, by greeting and directing

customers/ visitors in a highly customer service oriented manner.

. Pro-active in work assignments with minimal supervision and able to

prioritize work assignments.

. Support Sales Department with New Accounts, and Graphic Artwork (company

logos).

. Providing pro-active support by using judgment to track actions,

deadlines and manage documents.

. Filter phone calls, and in/out coming mail, placing orders for customers

as per request, provided administrative support for office staff.

. Reconcile vendor accounts, assist vendor inquiries.

.

Cornell Corrections - Houston, Texas February 2005

- June 2007

Monitor II

. Supervised and trained night shift employees.

. Interviewed and provided intake services as inmates entered facility

. Entered and updated information on computer database. Maintained

confidentiality and security of files and information.

. Answered switchboard with excellent customer service and provided

information as needed, and prepared daily reports.

Thomas Care Center- Houston, Texas March 2002-

August 2004

Patient Assistant

. Assisted patients at residential center with daily life activities and

provided excellent customer service.

. Facilitated group or individual sessions providing lessons and activities

to improve their motor, communication, and life skills.

. Entered and updated patient information on charts and computer database.

G4S Security (DuPont) - LaPorte, TX December 2010

to Present

. Represent the company with professionalism, by greeting and directing

Contractors/ Visitors in a highly customer service oriented manner

. Signs Contractors/Visitors in and out the plant

. Check credentials and inspect vehicles (Houston Safety Councils Cards,

Site and Area Orientation, Ect.)

. Conduct Safety Training for Visitors that are new to the Plant

. Inspect contractors and visitors for the their (PPE) Personal Protective

Equipment

. Answers a multi-lined phone system

. Report writing (SOR) Security Officers Report

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