Administrative Assistant High School

Elizabeth Heinz Phone: 512-***-****

*** ***** **** ***** *****: **********@*****.***

Austin, TX 78737

Summary of Qualifications

Talented administrative assistant with more than eight years of experience in the administrative assistant

position. By nature I am self-motivated, highly detailed and extremely organized.

Experience

10/2009 – Present Heritage Debt Relief Dripping Springs, TX

Client Relations Manager

Manage 200 plus clients and their creditors with proven results in settling clients credit card debt. Process

client and creditor faxes, mail and emails. Ability to manage multi line phone system. Customer retention

and resolve of client conflicts. Collection of NSF payments and service fee payoffs. Filing and organizing

files.

Utilized MS Outlook, MS Word, MS Excel and Internet.

04/2008 – 10/2009 KES Designs Spicewood, TX

Fabricator/Designer

Interacted with clients to develop desired products. Designed products detailing exact measurements,

fabrics and styles. Measured, cut and prepared fabric as needed for construction of desired product.

Fabrication of designed products for resale and customer request. Collection of customer payments.

Answered phone calls for customer orders. Filing and copying as needed. Attended and set up for local

shows for the purpose of selling our products to the consumer.

Utilized Jenome Sewing Machine, Monogramming machine and Hot Press

Adobe Photoshop, Publisher Pro and Internet

01/2001 – 07/2007 Spillar Boat Docks Spicewood, TX

Administrative/Personal Assistant

Filed and organized customer files. Worked alongside clients to design and develop their boat dock

according to their needs. Collected customer payments, prepared invoices, proposals and general warranty

pages. Payroll and invoicing. Answered and screened phone calls. Completed permit applications and

permit drawings for approval with HOA's and City Offices. Designed company mail-outs and necessary

office correspondence. Managed customer databases. Attended yearly shows. Handled state fuel

reimbursements. Ordered needed materials for boat dock construction, office materials and equipment.

Provided customer support, with detail to resolving customer conflicts. Managed multi line phone

system.

Utilized MS Office, MS Word, Peachtree Accounting and all office equipment

Education

1994 Lake Travis High School Austin, TX

High School Diploma

75 plus Continuing Education Hours

References upon request

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