Customer Service Office

Susan C Ashley

Home : **** ****** ****, ****** ***, MI

Tel : 734-***-****

E-mail : *********@*****.***

PROFILE

I am an enthusiastic, friendly, and dedicated individual who has the ambition to do well

in any given environment. I do have extensive experience in customer service and office

tasks. I enjoy the opportunity to learn new things in all situations. I get along well with

others and am extremely organized. I am looking for a position where I can develop and

excel while giving my best to an employer.

EXPERIENCE

Sep, 2009- Present

School bus driver (Grosse Ile Schools)

. handling extreme responsibilities daily, transporting young children safely to and from

school daily. Flexibility in last minute changes to daily routine.

Jun, 2008-Jan, 2011

ABC Corporate Services (home-based travel agent)

. Customer service issues. Working with all nationalities and languages. Ability to

problem solve in foreign language. Solving very time sensitive travel issues. Knowledge

of all airlines systems with the ability to maneuver efficiently between them.

Mar 1998 - Nov 2001

Customer Service/Travel Consultant for American Express (Dearborn)

. Organize various files successfully. Solve intricate customer service issues. Work very

well with Microsoft Word, Excel, spreadsheets, and Microsoft office. Assigned

exclusive accounts to manage travel plans.

. Performed office work, organizing files, answering phones, and building profiles.

. Ability to manage and solve complex customer service issues.

. Very experienced on Sabre, Worldspan, and Apollo.

EDUCATION

1999 - 1999

GED

Current student at Wayne County Community College

Majoring in sociology, minor in Spanish and psychology

GPA 3.7 with a scholarship to U of M in spring of 2012

SKILL

I work extremely well with others. I also work incredibly well under a deadline. I am

extremely organized, and have great office skills. I enjoy sailing, snowboarding, and

horseback riding.

ACHIEVEMENT

I am the past Commodore of West Shore Sail Club, and am responsible for all club

activities and functions.

REFERENCE

References Available on Request

Contact this candidate