Customer Service Manager

Nichole L. Gill

**** ********* **. . *******, ***** 77068 . 713-***-**** .

******@*****.***

Objective Seeking a challenging position that will utilize my strong

leadership, human resource, customer service and sale

skills.

Education University Of Phoenix . Houston, Texas

Expected Graduation Date: December 2012

Major: Science in Human Services/ Management

Experience Human Resources Assistant

Swift Worldwide Resources . Houston, Texas . July 2010 - August 2010

. Maintain personnel files and organized HR filing system.

. Schedule and confirm drug screens for new and existing

contractors and employees.

. Conduct criminal background checks for contractors and new

hires.

. Answer incoming and outbound calls.

. Complete Form I-9 Employment Verifications and verify

supporting documents.

Human Resource Manager

American Rising Stars Inc . Houston, Texas . September 2007 - Present

. Hire, train and supervise a diverse staff.

. Responsible for interviewing and setting up interviews for

prospective candidates.

. Post ads on "Craig list" for new hires.

. Review resumes that are submitted for open positions.

. Answer incoming and outbound calls.

. File documentation on staff members.

. Perform background check on new employees.

. Presenter at staff meetings.

. Performing site visit to ensure staff is performing their

assigned duties.

Sales Supervisor

Michael Kors Inc. . Cypress, Texas

. June 2008 - June 2009

. Meet personal sales goals.

. Support and encourage staff.

. Build and maintain repeat clientele.

. Collaborate with store manager in areas of risk management,

security, and cash control.

. Participate in inventories.

. Assist in follow-up for all training programs.

Technical Customer Service

Representative

Sears Holding . Forth Worth, Texas

. August 2006 - August 2007

. Answered incoming and outbound calls regarding customer

concerns.

. Assisted technicians with service orders.

. Made adjustments to service orders on-site.

. Worked and monitored multiple screens to ensure efficient

production.

Sales Professional

Nordstrom . Houston, Texas . February 2006 - August 2006

. Responsible for attracting and recruiting clientele.

. Established and maintained strong customer relations.

. Performed customer follow-up.

. Very knowledgeable about company merchandise.

. Attained Top sells Rep status several times.

Associate Manager

Giovani's Photography . Marshall/Houston, Texas . February 2004 -

June 2006

. Attracted and recruited clientele.

. Handled equipment.

. Filed documents and contracts.

. Performed currency transactions.

. Distributed payroll among the employees in the Houston region.

ADDITIONAL INFORMATION

I am Human Resource major who is

hard working and has a great understanding in

computer applications. I have

excellent experience in professional customer service.

I am a team player with the ability

of leading others.

References Available upon request.

Contact this candidate