Administrative Assistant Customer Service

Kristina L. Lantto

**** **********

Wixom, MI *8393

248-***-****

Career Summary

Energetic, detail oriented Administrative Assistant focusing on client

services, deadlines and corporate reporting processes. Demonstrated ability

to process technical reports in a time sensitive manner, addressing the

needs of a diverse group of clients, contractors, subcontractors and

government agencies. Effective multi-tasking ability and team building

advocate.

Professional Experience

Hines Park Ford, New Hudson, MI

2006 - 2008

Auto dealership focused on selling, leasing and servicing new

and used vehicles.

Lease Coordinator

New vehicle sales department lease coordinator focused on lease renewals

and transaction processing.

. Managed lease expiration dates and customer follow-up process

. Tracked account activity via 2 computer database systems

. Maintained relationships with Ford Motor Credit Company as well as

various vendors and contractors

. Managed follow-up activities between leasing department and sales

representatives

Cunningham-Limp Development Company, Farmington Hills, MI 2005 -

2006

Multi-faceted engineering, building and development company.

Administrative Assistant

Construction site Administrative Assistant acting as liaison between

general contractor, sub-contractors, major automotive manufacturer and

numerous federal and local government agencies.

. Administrative Assistant to superintendent for major General Motors /

U.S. Postal Service project site

. Maintained daily and weekly corporate tracking logs through use of Excel

and Word based reporting

. Responsible for daily weather and air quality monitoring per EPA

guidelines

. Coordinated weekly meeting agendas and minutes for all site personnel

. Maintained site office location and daily visitor activity records

. Responsible for site security at end of day.

Kristina Lantto Page 2

Northwest Industries, Commerce Township, Michigan 2001-2005

DBA: Northpointe Cabinet Idea Center

Administrative Assistant

Showroom coordinator for custom cabinet company specializing in upscale

design and installation.

. Managed customer reception

. Maintained office inventory

. Proficient in multi-line phone and paging systems

. Coordinated customer satisfaction events

. Maintained contact and follow up with company president's client base

. Organized travel arrangements

. Surpassed company standards for customer service and follow through

. Performed data entry functions through use of Word, Excel and Platinum

programs

. Assisted sales staff in attending to showroom visitors during peak

business activity

. Improved employee relations through enhanced teamwork

Waste Management, Whitmore Lake, MI

North America's leading provider of waste and environmental services for

industrial, commercial and residential customers

District Customer Service Representative

Primary contact for client base of over 30,000 residential customers,

maintaining and/or revising a variety of service levels.

. Managed daily incoming sales call volume averaging 32 calls per hour,

exceeding corporate standard of 28 calls per hour

. Performed data entry functions establishing new accounts through use of

corporate account system

. Reduced account cancellations by offering service modification options

. Main contact for contracted municipalities

. Improved customer relations through attention to customer needs and a

structured follow-up process

. Assisted with excess call volume from industrial and commercial accounts

Additional Professional Experience

( Bed Bath & Beyond

( Applebee's

( Mountain Jack's

Education

Western Michigan University, Kalamazoo, MI

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