Quality Assurance Customer Service

Gernot Kindel h. 408-***-**** m. 408-***-****

******.******@*****.***

Enthusiastic, Efficient, Advantageous Network Administrator

Summary:

Proficiently managed QA and Developer Data Center

Adept knowledge with Multiple Windows and Linux Operating Systems

10+ years of IT support and Network Administration

Junior Quality Assurance Tester

Career History

Cisco Systems San Jose, CA 2009 - Current

Technical Lab Administrator - Responsible for building lab

configurations for Partner Enablement team to make sales based on

Cisco equipment demand.

. Created Virtualized server and workstation environments for lab

configuration using VMware Server and ESX

. Conducted meetings with Subject Matter Experts in the design

and layout of the lab for build out in the lab

. Managed multiple projects that derive from technology, sales

demand and Subject Matter Expert need.

. Designed network architecture based on from lab space and

equipment needs.

. Took a lab from and infancy stage and brought it online for

training courses.

. Racked, wired, and configured all Cisco and non-Cisco equipment

in the lab.

Intransa Inc San Jose, CA 2004 - 2008

Network Admin - Responsible for all equipment, power and cooling

maintenance in data center environment and performed Quality

Assurance testing of product.

Administered all Data Center network, server and storage test

equipment along with power and cooling requirements.

Implemented an isolated Windows 2003 domain for product functionality

testing.

Enhanced productivity for all engineers with redesigned network and

hardware Data Center layout and created a budget surplus

Led training sessions to QA and developer engineers for new equipment,

power and cooling restrictions and usage and networking protocols such

as VLAN, STP and trunking.

Created troubleshooting SOP document and alleviated 40% of repeated

troubleshooting requests.

Performed Quality Assurance testing of the IPSAN product in the areas

of RAID, load balancing, and Video Surveillance.

. Advised on network design of companies Storage Controller product.

Johnson & Johnson Mountain View, CA 2000 - 2004

Desktop Support Technician- At the largest Pharmaceutical Company I

was a member of a progressive organization where I delivered first

rate desktop support and contributed to process improvement of

customer service.

Provided Hardware and software configuration and repair for over 2000

users

. Executed image creation and backup of windows desktops and laptops.

. Delivered onsite and phone support for Mountain View, Palo Alto, and

Menlo Park locations

. Trained new and existing users unfamiliar with hardware or software.

. Contributed successful ideas to improve customer service and user

satisfaction.

. Solely responsible for cable management of IDF rooms.

DCT Systems Sunnyvale CA 1995 - 2000

Personal Computer Technician - Provided the highest level of Desktop

Support for one of the largest Aerospace Companies.

. Delivered, configured and repaired hardwae and software for users in a

large Aerospace Technological company

. Serviced over 10,000 users with Dell, IBM and Apple equipment.

. Created a Windows NT 4.0 domain in a small warehouse.

. Made Straight-Through cabling with Cat 5 wiring and RJ-45 connections

for internal as-well-as on-site locations.

. Ordered and replaced Cathode Ray Tube board for Apple monitors

. Managed 5 employees during the Tech-Refresh project.

. Performed shipping and receiving in Warehouses

Education and Certifications

Personal Computer Technician - Sawyer College

Windows 2000 - Deanza College

Cisco Certification - Mission College

Certifications: CCNA and A+

Professional Skill Set

Switches and Routers: Cisco Routers 2600 and 2900 series, 2950

Switches, ISR 2800 series, Foundry EdgeIron 24G and 48G, Dell 2024,

5224 and 5324, SMC 8612, 8624 and 8648, Netgear GS524T, JFS516,

GS508T, Huawei 3Com S5600 and S5000, Nortel Baystack 48T, Extreme

Summit 5I and 7I Layer 3 routers, HP Procurve 2600, 3Com Super Stack

II

Servers:HPG3, G4 and G5, IBM x335 and x336, Dell PowerEdge 1550,

1650, 850 and 860

Desktops: IBM 300GL, 300PL, Netvista M42, M41, Dell Optiplex Gx260,

Gx150, Gx200, Gx110, Older Macintosh's, HP Vectra desktops, Dell

4300, 4400, 4500, 4550 and 8500

Misc:VMware Server and ESX, Intransa Disk Enclosures, Intransa 5000,

55000, 7500, EdgeBlock, Building Block and 10Gig Enterprise Systems,

Rasilient Enclosure, Lantronix EST16PR and EST32PR Terminal Server,

Blackbox power controller, Baytech power controllers, APC UPS

Recommendations

"When I came to the company in December 2006 I had the pleasure to

meet Gernot and get acquainted with him. Since then, I have grown to

appreciate his professional work in our Quality Assurance group, his

unflagging dedication to our cause, and his contribution to the

company culture."

Bud Broomhead

Chief Executive Officer

Intransa Inc

"As a Systems Administrator in Intransa, Gernot completed all his

assignments diligently and professionally. When the need arose, he

stepped up to tackle the testing of networking compatibility of

Intransa's product in Quality Assurance and Customer Support

situations. Gernot has always been helpful to other in cross

functionally interactions and earned numerous compliments for his

efforts and dedication.

Wing Au

Vice President of Engineering

Intransa Inc

"Gernot is a take-charge person who works hard and stays with a task

until completion. He was always willing to help others, regardless of

his personal workload, and as a result contributed greatly to the

overall success of the company. Gernot was also extraordinarily

helpful in other areas of the company. In addition to maintaining a

complex networking environment, Gernot assumed a leadership role in

testing video surveillance software, providing very valuable

information to our product development efforts"

Chris Harvey

Vice President of Customer Satisfaction

Intransa Inc

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