Customer Service Medical
Resume:
Stephanie Henderson
Vancouver, WA 98683
Objective: Seeking an Office Assistant position in a physician’s office, hospital, or
other professional service environment
Qualifications:
Over ten years of experience processing medical and dental claims
Compliance with HIPPA and federal regulation, laws and guidelines
Knowledge of medical terminology, ICD-9 and CPT Coding
Recognized for being a team player, flexible and meeting deadlines
Exceptional oral and written communication
Committed to providing excellent customer service skills at all times,
with strong analytical skills and superior attention to detail and
accuracy
Ability to work under pressure and independently
Excellent ability to resolve and identify issues
Strong organizational skills
Experience: Kipp & Company Portland, OR
Claims Analyst 02/1998 to 09/2007
Reviewed and processed medical and dental claims for self-insured
groups
Verified coverage and benefits for providers and claimants
Researched claims information to determine correct application of
insurance laws, by verifying eligibility and appropriate coding
Coordinated benefits processing with providers and enrollment
functions, medical management and customer service
Contacted service providers, suppliers and other entities as needed
Performed data entry skills as well as clerical skills
Blue Cross Blue Shield Chattanooga, TN
Account Specialist/File Clerk 01/1996 to 02/1997
Processed employer group payments
Made changes to a central database responsible for generating a
monthly invoice by adding or deleting members and or dependents
Filed correspondences, invoices, receipts and records in
accordance with their filing system
Indexed and filed documents
Education: Tennessee State University Nashville, TN
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