Manager Customer Service

***** ******* **, *******, ** *****

Phone 832-***-**** . E-mail: **.******@***.***

Jacob Miller

Hard working, dedicated, sincere individual seeking to apply

analytical thinking to an analyst position while building upon

university experience.

Employment

Department Manager

4/2010 - 12/2010

Sears Hardware

Houston, Tx

Improved customer service quality with product knowledge and client

commitment

Manager on Duty in absence of store manager including opening and

closing procedures

Encouraged sales team to drive sales and satisfaction up by example

and recognition

Service Advisor

6/2009 - 11/2009

Pep Boys

Baton Rouge, La

Created customer friendly auto repair environment for every customer

engaged

Improved shop reputation by providing honest repair estimates and

necessary preventative maintenance offers

HR

11/2006 - 02/2009

Target

Covington, La

Assisted team members with payroll and benefits queries in store and

through corporate

Conducted orientation and group training sessions for new team

members and rehires

Organized volunteer events for Target outside of store

Market Data Analyst

Summer 2006

Business Research Lab

Houston, Tx

Formulated presentation quality reports from raw market data for

customer interpretation

Utilized Microsoft Excel for data interpretation and report

compilation

Education

Fall 2004 - Fall 2009 Southeastern Louisiana University

Hammond, La

B.B.A. - International Business

Striving to learn how business is conducted at the international

level

Study topics included:

Supply Chain Management: From raw materials through manufacturing to

warehouse

Finance: Investing, interest rates, exchange rates, stock market,

etc.

Economics: Macro- and Micro-economics, Law of Supply and Demand

Operations Management: Employee satisfaction, merchandise flow, etc.

Marketing: Advertising presentation, target market demographics,

etc.

Accounting: General ledger, trial balance, financial statements,

cost accounting, etc.

Accreditations

Microsoft Certified Expert User for Word and Excel

Trained at Expert level: Power Point, Outlook & Access

Most Outstanding Student in Microsoft Office User Specialist course

2002 and 2003

Volunteer/Community Service

Took part in building a playground for children in the community

Invigorated student minds at local elementary school through reading

and arts & crafts

Travel

Willing to travel - Domestically and Internationally

Contact this candidate