Customer Service High School
Resume:
Casey Logan Hood ****
COVER LETTER
My sister told me “If you say you can, or you say you can’t, you’re
right no matter what.” Though I do not know the original author of this
quote, I believe it, I live it. I have failed, fallen farther than ever
imagined, and have been able to remain cool, calm, and collected. I
don’t fear struggle, I embrace the opportunity to strive and surpass
expectations. I love life and appreciate the small things. I work hard,
learn fast, and make time for building relationships. I enjoy people and
the stories they bring. I refuse to go a day without laughter or absorbing
something new. Organization is a key element to success and luckily a
quality I maintain. Simply put… I am awesome. What I want to end with
are the wise words of Marilyn Monroe, “If you cannot handle me at my
worst, then you do not deserve me at my best.” With the economical
times having everyone, including myself at their worst, I promise you
will receive my best.
Casey Logan Hood 2011
422 Hazeldell Ave.
San Jacinto, CA 92582
************@*****.***
County Riverside
Primary Number Cellular Phone
Alternate Number Parent’s Home
Work and Education:
Work Experience I:
Current Job No
Employer Toys’R’Us
Job Function Back of House Representative
October 6th 2010
Start Date
Decemeber 31st 2010
End Date
Supervisor Chris Dixon
Final Salary
Duties Performed / Achievements:
Casey Logan Hood 2011
I handled the replenishment of the products. I personally maintained one third of the store. I
zoned the remaining items, replaced the sold, and created new displays, guarantying the eye appeal to the
customers. I also enjoyed assisting the customers with their holiday requests and wanted specialty items. I
made great friends, had teammates by my side assisting with the labor. I have amazing ladder skills,
organization abilities, able to work in a warehouse environment, enjoyed greatly the grave yard shift, and
love the face to face interaction with the customers. I surpassed in absorbing the true retail experience.
Reason for leaving: Seasonal Position
Work Experience II:
Current Job Yes
Employer Allstate Insurance Co. - DIAMOND BAR
EXPRESS
Job Function Claims Processor Specialist
Start Date May 12, 2008
End Date May 12, 2010
Supervisor Name Lucy Gomez
Final Salary
Duties Performed/ Achievements:
My responsibilities include the ability to provide excellent customer service while assisting our
customers in filing a claim for an automobile accident, or for their home insurance policy. I have to be
Casey Logan Hood 2011
prepared to help a person through what could be the worst day of their lives. I strive to be proficient in
assisting our customer by providing immediate arrangements for their vehicle, being a thirty minute
appointment that will provide them with a preliminary estimate, or recommending an Allstate preferred
shop to take care of all the repairs needs. The assistance can also include providing rental benefits, given
that their policy provides the opportunity. My responsibilities also involve contacting our customers when
necessary to further discuss the process, and to inform them of any updates or changes within a
reasonable amount of time, including the verification of information to maintain our customer’s privacy. I
am responsible for bringing the claim to a close in a timely manner along with necessary follow up with
correspondence, and forwarding files to the appropriate adjusters, generally assuring the customer service
they deserve as an Allstate insured.
Reason for leaving-- I would like to pursue opportunities for a higher career, and
improve my experience and knowledge in other industries.
Work Experience III:
Current Job No
Employer Video Time
Job Function Customer Service Rep.
Start Date Aug. 2007
End Date May 2008
Supervisor’s Name Wendy Gallegos
Final Salary $6200
Duties performed/ Achievements
Casey Logan Hood 2011
My job entailed maintaining the quality of the movies we offer, assisting our customers with general
inquiries, and informing them of our new promotions. I completed daily upkeep of our customer accounts
with past due balances, and advising of action to be taken if the reluctance to return our product
continues. I maintained the cleanliness of store, monitoring the security cameras, and taking responsibility
of the incoming equipment and deliveries.
Reason for leaving To seek higher career opportunities
Work Experience IV:
Current job No
Employer Hemet Police Department
Job Function Police Explorer - Lieutenant
Start Date Jun. 2002
End Date Jun. 2006
Supervisor’s Nam Brianna Schneider
Final Salary N/A - Community Service
Duties Performed/ Achievements
This experience was all for community service. I had fun finger printing children for the
awareness of the parents, patrolled community events, and took advantage of riding along side on duty
Casey Logan Hood 2011
police officers. We, as a team, assisted the elderly with transportation at city events, and trained on a
weekly basis. I studied all the law enforcement codes, and learned how to communicate via the
transmission radio. I was responsible for taking documentation of meeting discussions, enforcing
discipline to all lower ranks, and protecting our beloved flag. We had spontaneous tests on our physical
skills and metal awareness of our objectives. There were multiple occasions where we trained to compete
against fellow local, and national forces in the situations police officers are trained. I continued to push
myself to achieve higher responsibilities, soon reaching the position of lieutenant, second in command of
twenty fellow explorers. I was required to present myself as strong, collected, and certainly confident of
my abilities to run my troop, report to my commanding officers, and take responsibility for my own
actions along with every individual who failed to comply. For I was a leader, when one fails, I fail, and
we all fail.
Reason for leaving
Casey Logan Hood 2011
I was still in high school, and decided to focus on my studies.
Education:
Institution Riverside Community College (RCC)
Program Design and Graphics Technology
Education Level High School Diploma/GED
Some College, But No Degree
Graduated from High School or GED Yes
Graduation Date High School - June 02, 2007
Casey Logan Hood 2011
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