Customer Service Medical
Resume:
Ellen Earhart
Loxahatchee, FL 33470
******@***.***
Objective: Seeking a position in a hospital, surgical outpatient center or
doctor's office setting that will take advantage of a full understanding
and knowledge of medical office operations.
Qualifications Summary: Medical office professional with office management
and supervisory experience as well as an extensive background in a full
range of services provided by both small offices and larger outpatient
surgical centers.
Capabilities include:
. Ability to work closely with doctors and other medical personnel
. Recognition of the importance of customer service and patient relations
. Strong understanding of medical insurance operations
. Experience in collections
. Complete understanding of the medical insurance verification process
. Problem solving
. Knowledge of regulations, Letters of Protection and HIPPA laws
. Supervisory experience
Experience:
March 2010-Present
Partner in Women's Healthcare
Jupiter, Fl 33458
Collections and Billing
Working with Insurance Companies to insure proper payments on patient
claims. Rebilling claims when incorrect reimbursement is made. Speaking
with patients to review insurance issues and setting up affordable
arrangements for payment.
Aug. 2003 - November 2009
Jupiter Outpatient Surgical Center
Jupiter, FL
Office Manager/Insurance Verification Specialist
Held a variety of positions, including office manager supervising a team of
10. Utilized experience in billing, collections, medical records and all
other aspects pertaining to the operation of the administrative office.
Currently serving as a medical insurance verification specialist.
June 1998 - Feb. 2003
U.S. Diagnostics
West Palm Beach, FL
Collections Supervisor
Started out as a collector BCBS for more than 100 diagnostic centers with a
very high success rate. Quickly moved to collections supervisor. Was
responsible for resolving old accounts receivable and collecting accounts
that were more than three years. Remained with the company until it was
dissolved in 2003.
1994-1998
Dr. Walter Padow
Lauderdale Lakes, FL
Front Desk, Scheduler, Biller
Worked in a small office with a staff of two and one doctor. Responsible
for all business office operations including billing and collections. Also
set up appointments for outpatient procedures and helped obtain
authorizations and verifications. Left as a result of a move from Broward
County to Palm Beach County.
Education
Chamberlayne Jr. College
Boston, MA
One year, business management studies
March 5, 2010 Completed a 6 week course in Billing and Coding
Skills
. Knowledge of different medical billing software programs including
Advantx
. Extensive knowledge of Microsoft Word
. Familiarity with other programs, including Microsoft Excel
Community Involvement
. Worked as a volunteer with 211 Palm Beach County, making welfare checks
on elderly clients
References
References are available upon request
Contact this candidate