Customer Service Assistant

FAITH BRADY

***** ******* ****** **** *****, IL 60046

Phone: 847-***-**** Cell: 847-***-****

E-mail: ********-*******@*****.***

Executive Assistant; Administrator; Personal Assistant; Office Manager

Dedicated and technically skilled business professional with a versatile

administrative support skill set developed

through experience as an office manager, executive assistant, director of

corporate affairs and deputy clerk.

Excel in resolving employer challenges with innovative solutions, systems

and process improvements proven to

increase efficiency, customer satisfaction and the bottom line.

Offer advanced computer skills in MS Office Suite and other

applications/systems. Notary Public.

Has the ability to handle conflict situations in a professional manner.

Works well as a team player with

strong communication and administrative skills. Able to work independently

and requires no supervision.

Fully equipped, stand alone home office for all day to day business

operations.

Key Skills

Office Management Report & Document Records Management

Teambuilding & Preparation Meeting & Event Planning

Supervision Travel Arrangements

Confidential Material Accounts Payable/Receivable Inventory Management

Policies & Procedures Expense Audits and

Manuals Bookkeeping & Payroll Reduction

Customer Service Sales Project Management

Personnel Management Interviewing; Recruiting; Employee Verification

Hiring

Experience

January, 2007 to April 21, 2009:

Deputy Clerk/ Collector/Office Assistant Village of Johnsburg, IL

Working with the public in person, via mail, email and telephone.

Preparing and maintaining files, legal documentation, entering data,

responding to correspondence from the public and governmental agencies.

Coordination with the Village Board, Public Works Department and Police

Department on various projects. Key contact person for Public Works

including personnel file maintenance, work orders, payroll and

correspondence.

Responsibility for FOIA requests, Village stickers, water bill disputes,

work orders and Building and Zoning inspection scheduling. Creation of the

Village Newsletter, coordinating the Safe Routes to Schools Federal Grant

Program, research projects, development of meeting minutes, agendas and

correspondence for Village officials. Attendance at conferences and

seminars regarding state and federally funded grant programs. Exposure and

handling of documentation and materials of a confidential nature.

Established networking relationships with chambers, municipalities,

educational institutions and many community based organizations.

October 1994-December 2005: Executive Assistant to the President Surgipath

Medical Industries

Director of Corporate Affairs: Surgipath, Bella Avant, Cera Bella and DMM

Corporation

Responsible for many day to day tasks. Supervision, purchasing, customer

service, sales, interaction with community and county government, personal

assignments, evaluations and correspondence. Reported directly to the

President/CEO and Board of Directors and assisted with corporate problem

solving. Skills involved employee and community relations, telephone and

computer/Internet skills, handling of confidential issues (corporate,

personal and personnel), coordination with International facilities (UK

and Canada), correspondence, contracts, purchase orders, vendor sourcing,

domestic and International travel arrangements scheduling and coordination

of meetings, compiling agendas, notices, minutes and memorandums for Board

and Shareholders Meetings and maintenance of office inventory.

Research projects, assist with corporate counsel on the creation of the

employee manual, benefit programs, review and approval of all expense

reports, corporate credit and calling cards, supervision, training and

scheduling of all support staff, administrative assistants and

receptionists. Coordination and implementation of vehicular fleet program,

administrator of corporate limousine service and corporate aircraft

scheduling. Maintenance of corporate aircraft files, interaction with

maintenance and repair vendors, monthly aircraft log, hangar rental/lease

agreements.

Confidential matters relative to the President's personal travel,

construction projects (local and out of state) family travel, personal

expenditures, subsidiary company matters, real estate investments, banking,

insurance, estate staff and personal event coordination. Experience in

researching and soliciting donations from corporations and foundations for

the President's charity functions.

Education

McHenry County College and Roosevelt University - 1982

Various business courses

Salary Expectations

Reasonable offers based on my experience will be entertained and discussed

on request.

References

Personal, business and professional references available on request.

Contact this candidate