Administrative Assistant Customer Service

PAMELA Y. TAYLOR

**** ***** ***** ******, *******, IL 60609 ( 773-***-**** (

********@*****.***

ADMINISTRATIVE ASSISTANT

Over 20 years of administrative, organizational and communication skills

experience, and hands on knowledge of various software packages for

financial, corporate organizations and medical facilities. Demonstrate

excellent skills with computer applications including Microsoft Office:

Word, Excel, PowerPoint, Publisher, ProCare Management and medical software

including Meditech, and various software used in the financial industry.

PROFESSIONAL EXPERIENCE

WHIZ KIDZ LEARNING CENTER, Chicago, Illinois

2010 - Present

Administrative Assistant/Teacher

Provide administrative support to the Director using Microsoft office and

childcare management software, as well as meet the emotional, social,

physical and cognitive needs and provide educational activities, in

accordance with curriculum objectives, to teach basic self-care concepts,

pre-reading, writing and arithmetic skills to children from 9 months to 5

years of age.

LINCOLN PARK HOSPITAL, Chicago, Illinois

2002 - 2007

Administrative Assistant to the Director of ICU & Cardio Respiratory

Services - 05/2004 - 08/2007

. Entered EKG, Stress, HOLTER, TEE, ECHO, Dialysis, Cath Lab procedure

test results using the Meditech System.

. Served as Interim Staffing Coordinator, working effectively with

nursing management and personal, scheduling daily staffing for the

nursing units and interacted with outside agencies to supplement

staffing needs.

. Provided administrative support to the Chief Executive Officer, Chief

Financial Officer, Chief Operating Officer and the Chief Nursing

Officer, producing timely and accurate memorandums, letters and

correspondence.

. Work closely with patients and family members to identify their needs

and challenges and provide solutions in a professional and timely

manner.

. Coordinated patient charts for diagnostic procedures for the Endoscopy

Department.

Administrative Assistant/Surgery Scheduler, Department of Surgery - 12/2002

- 05/2004

. Coordinated and scheduled surgical procedures with various doctors and

their administrative personnel.

. Processed patient charges for surgical procedures using the Meditech

System.

. Coordinated and scheduled surgical procedures with various doctors and

their administrative personnel.

PROSTAFF EMPLOYMENT AGENCY, Chicago, Illinois

1997 - 2002

Administrative Assistant

Administrative support to various organizations was provided and prepared

letters, and other correspondence.

THE FIRST NATIONAL BANK OF CHICAGO, Chicago, Illinois

1982 - 1996

Based on proven administrative and organizational skills, I rapidly

accelerated within the organization.

Document Control Administrator - Customer Service Unit

. Compiled, updated and booked credit packages.

. Prepared various credit reports.

Secretary - Customer Service Unit

. Processed Money Transfers Wires.

. Prepared telexes from international financial organizations.

Secretary - Vice President/Business Manager, International Banking Group

. Prepared briefing reports and presentations for Senior Management and

the Chairman.

. Served as Chicago-based Secretary for International and Regional

Senior Vice Presidents.

. Provided administrative support which included preparing

presentations, letters, and other correspondence.

Secretary - Health, Education, Municipalities and Services Division

. Provided administrative support to management which included

scheduling meetings, travel arrangements, itineraries, processed

expense reports, and prepared letters, memorandums and other

correspondence.

Secretary - Data Processing Department

. Prepared and submitted approval forms and invoices for vendor

payments, inventory and expense reports.

. Updated and maintained project tracking reports.

. Provided IBM PC troubleshooting assistance.

EDUCATION

Associates of Arts Degree in Early Preschool Education, Harold Washington

College

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