Customer Service Sales

Jason C. Pierre

***** *. **** *** *** **** Phoenix, Az 85027 281-***-**** *****.*.******@*****.***

Objective

To obtain a position in a positive environment utilizing communication, customer service and management. Desiring

to join a team with the goal of providing superior customer services in an efficient manner.

Skills Summary

Customer Service

Sales

Computers

Cash Register

Professional Experience

Republic Services, Sept 2008 – Current

Accounting coordinator:

• Respond to customers concerning all aspects of billing through phone or e-mail

• Minding overdue statements and closing appropriate accounts on a daily basis

• Maintain billing records and documentation daily. These records encompass, but are not limited to, change

name, address, phone numbers and status

• Schedule servicing upon customer’s request

• Assure customer total satisfaction

Convergys (Sprint PCS Customer Call Center), May 2004 – Feb. 2007

Customer Service III/ Lead

• Oversee front-office operations and provide impeccable customer service

• Managed over 150 daily calls within a 3way call base

• Trained new hires on proper phone etiquette

• Received routed escalated calls to assure customer resolution

Education

The Bartending Academy

Phoenix AZ

Certification in Mixology / Alcohol Awareness approved by Arizona DLLC

Memorized / Made over 125 recipes

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