Customer Service Manager
Resume:
JEFFREY N. ROGERS
P.O. BOX ***
SILER CITY, NORTH CAROLINA 27344
***********@*****.***
www.linkedin.com/in/jeffreynrogers
Professional Experience: Human Resource professional with 6 years
experience in the fields of training and education. A trainer with
expertise in business management, benefits, training, and education.
Committed to educating employees, solving problems, and getting results.
Excellent presentation and computer skills.
EXPERIENCE:
Human Resources
. Administered all benefit programs (i.e. health, dental, life, retirement
plan) for an organization employing 350 staff and handled all appropriate
billings for benefits
. Oversaw benefit orientation routinely for all eligible employees on their
effective dates averaging 20 per month
. Developed and facilitated educational program on the 403b plan once a
year for all current employees
. Provided an overview of employee benefits to store managers and reviewed
related legislative concerns
. Proficient in using MS Word, Excel, and Powerpoint.
Retail Management
. Trained and supervised 25 employees in a medium sized retail
establishment
. Oversaw all bookkeeping operations for the store and executed all tasks
with accuracy and concern for detail
. Handled all buyer markdowns daily and entered data into the computer
. Assisted with stocking merchandise and arranging the store in a pleasing
manner to promote customer sales
. Supervised all front end staff to ensure accurate sales transactions and
appropriate customer service
EDUCATION:
North Carolina A&T State University University of
North Carolina
Greensboro, NC Wilmington, NC
Post Baccalaureate Studies program- BA -
Economics
Elementary Education
Masters Program (in progress)
TRAINING
North Carolina Wesleyan Duke University
Raleigh, NC Durham, NC
Employee Benefits Specialist coursework HR
Management
WORK HISTORY:
NE Randolph Middle School 6th
Grade Math Specialist 2009-2010
N. Graham Elementary Graham, NC 4th grade
teacher 2008-2008
Liberty Elementary, Liberty, NC 3rd &
4th Math remediation 2007-2008
Union Elementary School, Clinton, NC 3rd Grade
Teacher 2006- 2007
Grays Chapel School, Franklinville, NC 4th Grade
Teacher 2006 - 2006
Chatham County School System, Pittsboro, NC Substitute Teacher
2003 - 2006
Goodwill Industries of Eastern NC Durham, NC Benefits Manager
2001-2003
Big Lots
Assistant Manager-Operations 1991-1998
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