Sales Manager

Michael Voels

***** *. ****** ****** ****. ( Queen Creek, Arizona 85143

*******.*****@***.*** ( Phone: 480-***-****

Career Statement

Tenured sales and management professional with over 20 years of proven and

highly awarded success in industries ranging from education and financial

services to call center management. Distinguished career creating team and

staff development, sales, customer support services, dissemination of data

and project management.

Core Competencies

Team building & Strategic Business Project Planning &

Leadership Planning Management

Vision, Strategy & Business Development & Process & Procedure

Execution Growth Design

Financial Management Problem Resolution Forecast Modeling &

Talent Management Effective Communication Resource Allocation

Planning

Call Center and Productivity

Traditional Office improvement

Management

Professional Experience

UNIVERSITY OF PHOENIX - PHOENIX, AZ 2004-

PRESENT

Executive Enrollment Counselor

. Awarded Top Performer 2004 - 2008, 2010

. Development of operational strategies

. Development of mentoring program

. Mentor and coach to over 100 enrollment counselors spanning four

divisions

. Development, coordination and administration of training programs for

new hires and tenured reps

. Preparation and delivery of performance appraisals

. Gathering, interpretation and dissemination of reports

. Coaching to increased performance

. Team development for peak performance

. Reaching and exceeding sales goals

Servicesource, Inc. - Phoenix, AZ 2001-

2004

Call Plan Center Director

. Accountable for success of total operations of Phoenix Call Plan Center

. Supervision of staff

. Maintaining metrics, maximizing productivity for field personnel

. Managing proper time-management utilization

. Ensuring preeminent customer service satisfaction.

. Project management planning/execution

. Interviewing/Hiring/Training of new employees

. Maintaining Human Resource records for Phoenix Service Center

Citigroup - Phoenix, AZ 1999-2001

Regional Manager

. Direct Supervision to Divisional Managers and District Managers, with

indirect supervision of Sales and Senior Sales Representatives

. Interviewing and hiring of staff

. Sales training/sales management

. Ensuring licensing and continued training of direct reports

. Financial Sales (life/health insurance, mortgage products, retirement

products)

. Awarded District Manager of the Year 2001

. Facilitation/public speaking to groups of up to 300 people

. Event coordination and facilitation

. Team building and operations training

Mystic Pool and Spa - Mesa AZ 1996-1999

Owner/Managing Partner

. Interviewing, hiring and supervision of staff

. Marketing and sales development

. Maintaining excellence and retention in customer relations.

. Accountability for accounts payable and human resources

Arizona State Prison Complex, Eyman Unit - Florence, AZ 1994-

1996

CSO II

. Responsible for the safety and daily incarceration of inmates in a

maximum-security facility

. Directly responsible for the coordination of movement between "yards" by

the inmate population.

First American Real Estate Tax Services - Garden City, NY/Freehold, NJ

1988-1994 Office Manager

. Responsible for oversight of all operations in Freehold, NJ field office

. Management of staff of Freehold, NJ office

. Direct accountability to ensure timely reporting of tax information

for escrow accounts serviced by financial institutions

EDUCATION

> Bachelor of Science in Business/Administration - University of Phoenix

Graduated with honors

> Masters of Management - University of Phoenix

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