Manager Customer Service

Location:

Posted:

March 26, 2011

Kristina Sepp

South Hadley, MA 01075

(413) 237 - 8621

Objective

Position as the store manager which will utilize my both technical capabilities and

leadership skills.

Summary of Experience

Extensive experience as a shift supervisor, shift manager, assistant manager, and the

active general manager of Dunkin Donuts and Friendly's restaurant.

Employment History

Friendly's Restaurant Manager, 03/10 to Present

Acted as an active general manager for four months. Managed a crew of 25 employees

and 3 hourly managers. Delegated daily and weekly tasks to all employees. Provided

great customer service while controlling budged labor, proper staffing, and on shift

coaching. Counted inventory weekly; took care of restaurant's A/P, maintranace,

scheduling, grocery and produce orders, hiring new employees, termination, enforced

policies and regulations.

Dunkin Donuts Assistant Manager, 2/07 to 4/10

Providing great customer service while proving our guests with delicious beverage and

food. Managed shift, overlooking a crew ranging from two to ten people. Provided on

shift coaching, training, and direction. Handled banking, opening and closing managerial

procedures, and made sure all company policies were executed properly.

Education

Springfield Technical Community College, Springfield MA

A.S. Business Administration

Accomplishments: Dean's List for four semesters, Phi Theta Kappa Honor Society

member, Alpha Beta Gamma International Business Honor Society member

References available upon request