Management Human Resources

N. Robin Gillman, SPHR

***** ****** *****

Frisco, TX 75035

972-***-****(cell)

*********@*****.***

Summary Statement

Certified Senior Professional in Human Resources (SPHR) with expertise in Full Life Cycle (FLC)

Recruiting and Talent Acquisition for Professional Services industry (Accounting, Finance, IT,

Executive, Marketing, Sales, Engineering, Business & Administration).

Accomplishment Summary

• Delivered 2.4MM+ average yearly savings to clients through effective Talent Acquisition

and Talent Management.

• Improved service delivery time for clients by as much as 98%.

• Developed long standing 10+ years’ business relationships nationally and internationally.

• Reduced turnover 80% and increased quality of hire and productivity.

• Constructed strategic national recruiting plan for four region outsourced Big 4 project.

Skills Summary

XP/Vista/Server 2003 Talent Acquisition MS Access

Training & Presentation Talent Management Employment Law

Excel/Word/PowerPoint Talent Development Taleo, Hodes IQ, Kenexa

FLC Recruiting SWOT Analysis Resumix, PC Recruiter

Business Development MS Project Boolean Search Logic

Professional Experience

RGCS, Frisco, TX 1995 - Present

Recruiting Consultant

• Served as a trusted advisor and manager in the areas of strategy, tactics, recruiting,

retention, conflict resolution, compensation, visa hiring/processing, compliance, and

change management.

• Delivered 2.4MM+ average yearly savings to clients through effective management of

projects, people, and resources.

• Maximized savings for Financial Outsourcing organization through contract negotiation

and effective management of a 3-tiered vendor system.

• Constructed strategic national talent acquisition plan for outsourced Big 4 project.

• Initiated resource development plan for Professional Information Technology (IT) Services

startup within one week after meeting with C-level Management in Tallahassee, Florida.

• Improved process for government project through process mapping, gap analysis and

reengineering. Reduced process time from 3 days to 3 hours.

• Performed and managed Full Life Cycle (FLC) Recruiting including meeting with hiring

manager, job analysis & description, sourcing, screening, candidate and pipeline

development, interviewing, negotiation, offer, orientation and onboarding.

• Developed both internet & telephone sourcing and Seamless HR methodology.

• Implemented coaching and mentoring program as an integral part of a career path and

succession planning program for Financial Services Group (FSG) to encourage retention

for 3,000+ employees.

• Provided project analysis using Excel pivot tables and functions.

• Clients include: AmeriPath (IT/Infrastructure Support/Business), CSC Financial Services

Group (Accounting/Finance/IT/Call Center/Administrative), Equifax (IT/Healthcare

Information Services), KPMG (Accounting/Finance), TSA (Government/Security), ITS

(Insurance/IT/Business/Finance), MIS (IT/Business), Levi’s (IT/Business), Efficient

Networks(Engineering/Systems), Mary Kay (Accounting/Finance/Business/IT) and IBM

(IT/Business/Operations).

Plano ISD, Plano, TX 2004 - 2006

Career Education Instructor

• Instructed 375 high school students in Multimedia (Flash, Adobe Photoshop, and Adobe

Premiere) and Business Computer Information Systems (BCIS) (MS Office).

• Developed in-class and online Business/Technical curriculum.

• Managed classroom effectively with a less than 2% drop out rate.

Experience prior to 1995

• Interactive Business Systems (IBS) - Technical Recruiter

• Computer Task Group (CTG) - Sourcing Specialist

Education

Executive MBA, Business Administration, Texas Woman's University, Denton, TX, GPA: 4.0/4.0,

August, 2007

Courses included Managerial Finance; Managerial Accounting; Marketing Management;

Management and Organization; Managerial Decision Making; Coaching & Mentoring; Business

Ethics and Legal Environment; Global Business; Business Leadership; Management Operations;

Applied Business Environment

BS, Business Administration specialization Management, Mercy College, Dobbs Ferry, NY, GPA

3.9/4.0

Courses included Business Finance; Budgeting; Accounting I & II; Principles of Management;

Principles of Marketing; Psychology; Organizational Behavior; Industrial Psychology; Personnel

Management; Marketing Management; Statistics; Problems of General Management;

Management Information Systems; Business Law I & II; Investment Management; Economics;

Man, Mind, & Value

Publications

“How to Effectively Cold Call”, The Fordyce Letter, August 16, 2010

http://www.fordyceletter.com/2010/08/16/how-to-effectively-cold-call/

“Fluffing Your Candidate”, The Fordyce Letter, April 30, 2008

http://www.fordyceletter.com/2008/04/30/fluffing-your-candidate/

Professional Development, Certifications, Training & Memberships

• Senior Professional in Human Resources (SPHR) Certification, December 2008

• Harassment & Bloodborne Pathogens - PISD

• CTG Sourcing Specialist Development Program - 40 hours

• AT&T Sales Training

• Society for Human Resource Management (SHRM) - Volunteer Mentor

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