Customer Service Representative
Resume:
Lucille Love
Carrollton, TX 75006
***************@*****.***
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Customer Service * Administrative Assistance
Core Competencies
Expert in Providing Service Heightened Business Financial and Budget
to Customers Management Skills Management
Microsoft Office Suite Executive Administration Training Skills
Proficient
Experience:
TERMINIX, Lewisville, Texas
Customer Service Representative
2008 - Present
. Responsible for responding in a professional and expedient manner to
Customer inquiries and billing concerns in a call center environment
. Subject matter expert in area of resolving Customer problems, complaints,
issues and with account maintenance and reconciliation
. Assist Customers with Past Due Accounts
. Assist Customers with appointment reschedules
. Participate in the Accounts Receivable function
. Maintain the Company's Customer Master within the system
. Key in the communication with, direction to and dispatch of technicians
MISSISSIPPI DEPARTMENT OF WILDLIFE, FISHERIES & PARKS, Jackson, Mississippi
Special Projects Officer III
2007- 2008
Communications Operator
2000 - 2005
Responsible for the administration of hunting and fishing licenses as well
as special crossbow permits
Provided customer service and executive administrative service support for
Communications and Internal Affairs
Maintained the Fiscal Year Budget Report
Acted as the Supervisor of Fleet Operations. Within this capacity, managed
the fuel accounts and budget, processed fuel/equipment/credit cards, and
maintained a vehicle inventory log.
Maintained Vendor and Accounting data in the Statewide Accounting System
(SAAS)
Advised the public of State policies and procedures
HINDS COUNTY TAX COLLECTOR, Jackson, Mississippi
Supervisor
2004 - 2007
Deputy Tax Clerk I
1996 - 2000
. As Supervisor, managed the Deputy Clerks in the Tax Collector's Office
. Collected ad valorem and real estate taxes
. Processed title applications and remittances for the State
. Balanced and audited teller cash drawers and reports
. Processed and renewed vehicle registrations and tracked vehicle tag
renewals
. Trained new employees and reviewed procedures for best practices
. Provided exemplary Customer service, handling complaints and issues on a
daily basis
. Advised the public of State policies and procedures
EVANSTON HOSPITAL, Evanston, Illinois
Switchboard Operator
1992- 1996
. Routed trauma staff alerts to units
. Maintained on-call schedules for physicians
. Directed pages to doctors accurately, locating physicians for patients in
need while maintaining record of said pages
. Provided excellent customer service to patients and their guests by
honoring their confidentiality and providing appropriate information
Education: AUTOMATION ACADEMY, Chicago, Illinois IBM Computer
(Certificate) May, 1979
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