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Manager Customer Service

Location:
Katy, Texas, 77449, United States
Posted:
March 27, 2011

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***** ****** ****, ****, ** ***** ( (281) ***-**** (

*********@*******.***

***** M. ***

Objective

To secure a position which will utilize over eighteen years of title

experience including superior customer service, multitasking, and

organizational skills in an environment that promotes team work and

allows for advancement within.

Experience

Fidelity National Houston, TX 06/2008 - 04/2010

Title

Branch Manager

Supervision, training and support for staff of six;

Primary escrow officer;

Retaining existing accounts; and

Successfully obtaining new commercial business.

Land America - Charter Houston, TX 10/2004 - 10/2007

Title

Senior Escrow Officer/Manager

Promoted to Senior Escrow Officer/Manager 12/06;

Closer for Deerwood Homes and Chesmar Homes as well as resale,

refinance and commercial transactions;

Opened and processed LandAmerica One Stop transactions with volume

exceeding 100-orders per month; and

Provided training and support for staff of five.

First American Title Houston, TX 4/2003 - 9/2004

Escrow Assistant/Junior Closer

Front and back end assistant to Darlene Glos, Escrow Officer;

Opened title orders, cleared title issues;

Ordered surveys, payoffs, tax certificates, etc.;

Scheduled and coordinated closing dates and times;

Prepared settlement statements and reviewed closing/legal documents

for accuracy;

Funded transactions, recorded documents, processed lender packages,

policy preparation; and

Back up closer as needed.

Chicago Title Houston, TX 6/2001 - 4/2003

Escrow Assistant

Performed same duties as shown above for Darlene Glos.

Education

Texas Real Estate Houston, TX 1982

License Houston, TX 2001

Escrow Officer License



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