Customer Service Representative
Resume:
Priscilla Ramos
**** * ****** **. *** Floor
Chicago, IL 60641
OBJECTIVE
To obtain a position within a company, where I can effectively utilize my prior
experience, trainings and skills, to successfully perform my duties in customer service
and/or administration assistant.
STRENGTHS
I’m a highly motivated and ambitious; individual that establishes strong professional
relationships with coworkers, customers and management. I have over five years of
customer service experience which has allowed me to build strong clerical skills and
organizational habits.
EXPERIENCE
Allan J Coleman Company, Chicago IL
November 2010-Present
Office Administrator
*Answer all incoming phone calls in regards to orders, billing, and prices
*Enter faxed orders, walk in orders, and phone orders into company software
*Email and mail invoices
* Update customer information as needed
Lakeshore Dental Associates, Chicago, IL
December 2008 – April 2010
Front Desk Administrator
*Answered all incoming calls in regards to billing, appointments, and records concerns.
*Insured all patient data is entered in system.
*Insured all patients have follow up treatment plans.
*Collected all payments from insurance companies and/or patients.
MG Dentistry & Rejuvenation Center, Chicago, IL
January 2008- December 2008
Medical Records/Patient Care Coordinator
*Dental records maintenance and preparation for two doctors and one hygienist,
*Checked out and balance patients daily, providing customers with scheduling assistance,
*Researched requests and billing inquires.
*Reviewed and entered all new patient data.
OfficeMax, Melrose Park, IL
July 2005 – March 2007
Customer Service Representative
*Provided extensive customer service, handled returns and exchanges,
*Cashiered for special transactions and businesses account
*Assisted with nightly register balancing.
EDUCATION
2000-2004 Carl Schurz High School Chicago, IL
2004-2005 Northeastern Illinois University Chicago, IL
2005- Present Triton Community College River Grove, IL
SKILLS
Proficient in all Microsoft Office, Ace dental, Patterson dental and Dentrix software.
REFERENCES: Personal and business references upon request.
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