Manager Customer Service
Resume:
JERRY DURKIN
**** ******** *****, ********, **
************@*****.***
Professional Experience
Shoney’s Restaurant, Greensboro, NC 2003-
2010
General Manager
• Extensive knowledge in the daily operations oversight of the restaurant.
• Responsible for the hiring and training of all employees.
• Responsible for creating and maintaining a clean and productive work environment
• Created and maintained daily Prep sheets, Thaw sheets, Labor food cost, and supply cost
documents.
• Responsible for maintaining the proper health inspection code.
• Implemented new menus, and was responsible for overall guest satisfaction.
OFFICE MAX, Sanford, NC 1998-
2003 Assistant Manager
• Responsible for maintaining customer service and company policies.
• Maintained daily inventory control and cash control logs.
• Responsible for the security of all company assets and personnel.
• Followed-up with sales associates to ensure company policies were being met and maintained.
• Suggested new selling techniques to upper management.
• Experienced in the opening and closing procedures of the store.
• Operated stand-up rider and sit-down rider forklifts daily to load and unload freight.
SHONEYS RESTAURANT, Aberdeen, NC
1993-1998
Executive Manager
• Extensive knowledge in the daily operations oversight of the restaurant.
• Responsible for the hiring and training of all employees.
• Responsible for creating and maintain a clean and productive work environment
• Created and maintained daily Prep sheets, Thaw sheets, Labor food cost, and supply cost
documents.
• Responsible for maintaining the proper health inspection code.
• Implemented new menus, and was responsible for overall guest satisfaction.
Jerry Durkin
Page 2
Family Dollar Inc, Spring Lake, NC
1988-1993
District Manager
• Selected to manage 18 stores and 300 employees.
• Responsible for hiring managers and employees for 18 different store locations.
• Maintained compliance according to company policies.
• Knowledge in the oversight of multiple store locations, and inventory and ordering of all stock.
• Conducted monthly mandatory meetings for all managers and corporate officers to update them
on current and future operations.
• Produced and maintained monthly and annual reports of all merchandise sold.
Eckerd Drug Stores Inc, Fayetteville, NC
1971-1988
Store Manager
• Selected to manage 3 stores and 65 employees.
• Selected to hire and train managers for 18 stores.
• Responsible for the ordering of all stock for 18 store locations.
• Ability to maintain a high gross profit for the company.
• Implemented the Employee of the Month Award program to boost employee morale and customer
satisfaction.
Accomplishments
• Awarded Manager of the Quarter Award for Outstanding Commitment on (3) occasions.
EDUCATION:
B/S in accounting.
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