Administrative Assistant Quality Control

Delicia Monique McKelvey

****-**** ******* ***** **.

Charlotte, North Carolina 28210

Cell 704-***-****

*.********@*****.***

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Highlight of Qualifications & Skills

. Organized, sharp and fast learner with proven ability to adapt well to

a changing environment.

. Analyze and solve complex problems leading to higher productivity.

. Establish and maintain customer loyalty and satisfaction by accurately

interpreting the customer's need and offering immediate resolution.

. Learn quickly and apply new methods that achieve consistent results.

Professional Experience

Lash Group-Charlotte, NC

Patient Case Coordinator 2010-

Present

. Answers basic clinical and program inquiries.

. Coordinates access to therapies through the patients'

healthcare providers.

. Schedules and conducts appropriate follow-up based on each

patient's situation.

. Facilitates access to appropriate support services, including

reimbursement counseling, nursing hotline, and support.

. Processes incoming enrollment forms for program.

. Follows up via phone, mail, and/or fax for missing enrollment

information.

.Wells Fargo Mortgage and Loans - Fort Mill, SC

2008-2010

The nation's number one home mortgage lender, with more than 1200

'stores' serving all 50 states.

Data Entry Operator

. Effectively perform multiple tasks simultaneously by competently

organizing assignments in order of priority.

. Consistently produce quality work while maintaining production quotas

and deadlines.

. Accurately track and key loan account numbers, scan pertinent highly

sensitive and private legal documents to individual account profiles.

. Proficiently sort images into appropriate virtual and physical files.

Baker & Taylor, Inc. - Charlotte, NC

2005 - 2008

The world's largest book and entertainment distributor. In business for 181

years, a wholesaler for retailers and libraries worldwide.

Cash Application Processor

. Assisted in all aspects of payment application functions via lockbox.

. Worked with collection experts in resolving missing and unapplied

payments.

. Researched and systematically reconciled cash posting discrepancies.

. Recorded Files batch and backup in appropriate locations.

. Assist with special projects and other duties as assigned.

Wachovia Corporation - Charlotte, NC

2004-2005

SouthTrust Back-file Merger Project

Delicia Monique McKelvey

Page Two

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Conversion Project Team Associate

. Performed data validation on check images and stored them in proper

locations.

. Documented, streamlined and maintained a Microsoft Excel database of

all issues identified during validation.

. Utilized GUB and Customer Image Workstation (CIW) computer

applications to validate all customer transaction history.

. Interacted daily with various levels of management staff.

. Administered established quality control procedures for verification

of items once necessary corrections were made to valid errors.

Bright Horizons Family Solutions, LLC- Charlotte, NC

2004

-The leading provider of employer-sponsored child care, early education,

and work/life solutions. Bright Horizons manages more than 600 child care

centers for many of the world's leading corporations, hospitals,

universities, and government agencies.

Center Administrative Assistant

. Greeted all center visitors and ensured that security procedures were

enforced.

. Monitored guest registration against precedented guide lines.

. Answered multiple phone lines and adequately directed calls to

appropriate personnel.

. Preserved positive relationships with parents, children, and co-

workers.

. Distributed, delegated and tracked enrollment and marketing packages

separately for each age group.

Education

University of Phoenix - Charlotte, North Carolina

Associate of Arts, Criminal Justice Curriculum

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