Management Manager
Resume:
ALAN F. GREENSLADE
*** ********* ** *****: 940-***-****
Flower Mound, Tx 75022 E Mail: ************@*****.***
PROFILE
A results driven, high performing technology executive with proven success providing leadership, vision and
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direction to large scale projects.
• Combining business management and technology expertise to deliver cost effective, state of the art technologies
under budget and on schedule at multiple sites for major healthcare systems
• Hire, train, manage, and motivate highly effective teams; meeting rapidly growing IT needs without adding
staff by setting clear expectations, serving as a hands on role model, using positive reinforcement, empowering
personnel, and holding them accountable.
• Record of increasing productivity; resulting in millions of dollars in savings; improving accuracy, efficiency and
accountability; maximizing uptime; providing optimal security; and ensuring user satisfaction.
CORE COMPETENCIES
Strategic Business & Technology Planning / Execution Budget Planning / Management
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Multi Site Operations Management Supplier Negotiations
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Change Management Business Continuity Planning
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Architecture / Infrastructure Development / Integration Disaster Recovery / Security
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Data Center Design Wireless / Voice IP Technologies
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Team Building / Performance Optimization Communication / Presentation
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Outsource contract management SLA performance management
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PROFESSIONAL EXPERIENCE
Dallas, Texas June 2009 –Present:
Parkland Health & Hospital System
Chief Technology Officer
IT MULTI-SITE OPERATIONS MANAGEMENT
• Direct 56 employees and an Outsourcing firm supporting 9,000 end users at 35 facilities serving 55,000
inpatients, 984,000 outpatients, and 160,000 emergency patients annually for one of largest (672 beds), most
comprehensive healthcare providers in North Texas, managing 7 departments:
• Service Center (helpdesk)* • Network / Server Services* • Telecommunications
• Desktop Support* • Web Services • *=Outsourced services
• Data Center Operations * • Project Management (6)
• Manage annual operating and capital budgets of $25 million.
• Reduced operating expenses by $4 million in first year in position ($12 million over 3 years)
Alan F. Greenslade 940-***-**** ************@*****.*** Page 2
PROFESSIONAL EXPERIENCE (cont.)
Re Architected Network design
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Eliminated weekly network outages (average 2 hours each)
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Achieved 99.999% availability
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Completed without additional capital expense Streamlined Service delivery for server, desktop and application
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deployments:
• Evaluated and implemented workflow changes
• Reduced server deployment times by an average of 3 weeks
• Automated Application delivery and management processes
• Implemented desktop inventory, deployment and management program
Enhanced Business Continuity / Disaster Recovery Plan in alternate location, achieving redundancy resulting
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in high availability of applications, data, services; and preventing days or weeks of downtime and losses of
critical data.
Engineered adequate bandwidth and redundant diverse paths between 2 Data Centers
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Reduced downtime recovery times by 75%
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Optimized safety and security of equipment and data
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Tested and optimized Disaster Recovery Procedures
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Increased system availability from 10 to 150 systems available in Advanced Recovery Center
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Stabilized and Optimized a Wireless LAN deployment on a Distributed Antenna System (DAS)
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• Increasing speed and accuracy of delivery of vital healthcare products and services
• Implemented wireless voice capability especially critical to emergency room physicians
• Improved mobility and consistent experience for users
Spearheaded and launched use of Virtualization Technologies:
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• Developed plan to save $240K annually by virtualization 200 servers
• Reduced costs $600K in annual expenses by eliminating 150+ physical servers
Implemented new processers for Epic Electronic Medical Records system (Inpatient and Ambulatory)
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NEW HOSPITAL CONSTRUCTION
• In charge of all IT designs and service planning for a state of the art $1.2B Replacement Hospital Project:
• 900 Bed Facility • 2 million Square feet • Contractor support
• Infrastructure design • Room design • Responsible for future
• Progressive design • Project Management proofing facility
Alan F. Greenslade 940-***-**** ************@*****.*** Page 3
PROFESSIONAL EXPERIENCE (cont.)
Cleveland, Ohio 2000 – 2009
THE METRO HEALTH SYSTEM
2006 – 2009
Director of IT – Infrastructure
2003 – 2006
Manager Server and Network Engineering
2002 – 2003
Manager Server Engineering
2000 – 2002
Lead Systems Engineer
IT / TELECOM MULTI-SITE OPERATIONS MANAGEMENT
• Directed 84 employees supporting 5,500 end users at 17 facilities serving 28,000 inpatients, 700,000 outpatients,
and 91,000 emergency patients annually for one of largest, most comprehensive healthcare providers in Northeast
Ohio, a Case Western University affiliate in research and education, in operation of 5 departments:
• Call Center / Helpdesk • Network / Server Services • Telecommunications
• Data Center Operations • Desktop / Web Services
• Managed annual operating and capital budgets of $11 million.
• Participated in Hiring, training, and evaluation of staff
INCREASING PRODUCTIVITY / REDUCING COSTS
• Planned and orchestrated $2 million, 18 month Data Center Relocation Project, directing team of 11 in transfer
from 2.60 sq. ft. to 8,000 sq. ft. facility 1 month ahead of schedule with minimal downtime, and $250,000
under budget, providing needed power, space, and air conditioning, and:
• Engineered adequate bandwidth and redundant diverse path between 2 campuses
• Reduced downtime by 75%
• Optimized safety and security of equipment and data
• Tested and implementing Disaster Recovery Procedures
• Produced Business Continuity Plans
• Architected Business Continuity / Disaster Recovery Plan in alternate location, achieving redundancy; high
availability of applications, data, and services; and preventing days or weeks of downtime and losses of critical
data.
• Designed and directed $1.1 million, 14 month Wireless LAN Implementation Project, leading team of 6, for 2
major campuses (2,million square feet) with 5,500 end users, saving $1million by negotiating contract for
level of service quality rather than number of devices and:
• Increasing speed and accuracy of delivery of vital healthcare products and services
• Providing quality wireless voice capability especially critical to emergency room physicians
• Improving anesthesia mobility, accuracy in record keeping, and timeliness of billing
(from days to hours)
• Redesigned Second Level Support Structure, accelerating service 30% per support staff (10).
• Managed $500,000 Nortel Voice Over IP Telephony System Installation Project with team of 2 telecom analysts
and 3 engineers; provided conversion for 800 users at new facility, reduced cable costs by $125,000, minimizing
telephone relocation costs, and adding redundancy.
Alan F. Greenslade 940-***-**** ************@*****.*** Page 4
Spearheaded and launched use of Virtualization Technologies:
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• Developed plan to save $500,000 in 2 years by achieving 60% virtualization of 300 servers
• Reduced costs $180,000 in initial phase by eliminating 90+ physical servers
Implemented first ambulatory patient Electronic Medical Records (Epic), and managed infrastructure
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development for inpatient Electronic Medical Records (completed 2/ 09).
ECLIPSE / WIDEPOINT INFORMATION SYSTEMS Cleveland, Ohio 1999 – 2000
Consultant, Akron Summit Community Action, Inc.
• Implemented secure network at 13 locations; consolidating remote sites into one system, and increased
accuracy, efficiency, and accountability in record keeping and reporting (8 months).
System Administrator, Cleveland Clinic Health System 1998 – 1999
• Introduced Decision Support System enabling hospital wide review of volumes of workflow and staffing
models, and optimizing budget reporting and financial decision making (1 year).
ADA COMMUNICATIONS Cleveland, Ohio 1986 – 1998
Vice President Denver, Colorado
• Progressed from technician to vice president, managing all aspects of the telecommunications company
providing sales and service of pre owned telecommunications equipment.
EDUCATION
MASTERS of BUSINESS ADMINSTRATION, Western Governors University
Salt Lake City, Utah 2010
BACHELOR of SCIENCE IN BUSINESS, Western Governors University,
Salt Lake City, Utah 2007
PROFESSIONAL AFFILIATIONS
Health Information Management Systems Society – Northern Ohio Chapter Board Member
Member Troy Township Zoning Board of Appeals
Big Brother/Big Sister participant
CERTIFICATIONS
Technical certifications and competencies available upon request
References
References
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