Administrative Assistant Customer Service

Amber Weathersby

**** *. ****** ****** ***. #*

Chicago, IL 60644

773-***-**** (Home)

***************@*****.***

OBJECTIVE

I am seeking a position within an organization that will allow me to

utilize my interpersonal and communication skills to help achieve a

company's goals and objectives.

ADMINISTRATIVE SKILLS

. I am energetic, detail oriented and, a self starter

. Ability to work independently and prioritize multiple assignments.

. Excellent communication skills, written and verbal.

PROFESSIONAL EXPERIENCE

Levy Security Corporation; Chicago, IL

Administrative Assistant September 2008 - July 2009

(Northwestern Memorial Hospital)

. Supported 5 Directors. Updated and maintained calendars, fielded

calls and, scheduled meetings.

. Responsible for the maintenance of 150 employee files, ensuring every

employee was in compliance with the company's standards.

. Composed monthly departmental reports for management and hospital

staff using Word and Excel.

. Coordinated departmental meetings and training classes.

. Scheduled / assisted with job interviews and, arranged appointments

with the corporate recruiter for the new hires training.

. Knowledge of purchasing.

. Back-up employee for configuring and programming employee id's for

access control and time reporting in C*CURE800 system.

Systems Tech / Administrative Assistant II January 2007 - September 2008

(Northwestern Memorial Hospital)

. Configured and programmed employee id's for access control and time

reporting in C*CURE800 system.

. Generated journal replays in C*CURE800 for preliminary investigation

procedures.

. Generated monthly reports in C*CURE800 system for access control and

monthly billing of new id's.

. Completed monthly departmental reports for management and hospital

staff.

. Processed and formatted HUGS alarm reports.

. Maintenance of employee files.

. Managed and maintained employee attendance and disciplinary action.

. General filing.

. Created forms in Microsoft Word and Excel for departmental use.

Public Safety Officer / Dispatcher October 2002 - January 2007

(Northwestern Memorial Hospital)

. Ensured proficiency in the completion of incident reports through

initial investigation and documentation.

. Accurate detailed documentation in patrol logs noting abnormalities,

safety fire hazards, hospital employee contacts and suspicious

circumstances and/or people.

. Trained new officers in patrols, paperwork completion, emergency

response procedures and other hospital procedures.

. Coordinated and facilitated calls for service including requests to

secure restricted access areas, provided escorts for mentally

challenged and/or physically disabled patients and morgue assignments.

. Authorized dispatcher for entire security services team.

. Maneuvered 35 public safety and customer service

officers.

. Directed and assisted in service calls and emergency

calls.

. Monitored and acknowledged several complex alarm

systems.

. Maintained daily service logs.

EDUCATION

Austin Career Education Center; Chicago, IL June 1999

Diploma

COMPUTER SKILLS

. Microsoft Office, C*CURE800 System, HUGS System

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