Management Insurance

Mukesh Sapra, CPCU, ARM, AIC

*** ********** ****, **********, ** 60194

Phone: 847-***-**** E-mail: ******@****.***

SUMMARY

Commercial Property & Casualty insurance risk management professional with

proven track record in account management, customer service, business

development and negotiation. Extensive experience in coverage and policy

forms analysis, process analysis and improvement, tools development and

project management. Strong team leader and office manager with strengths

in training, development, communication and interpersonal skills.

Expertise includes:

Umbrella / Excess Liability Layered Property & Casualty Coverage

Coverage

Liability Claims Analysis Underwriting and Claims Management

PROFESSIONAL EXPERIENCE

Marsh USA Inc, Chicago, IL 06/2004 to 08/2010

Coverage Analyst - Team Leader (Assistant Vice President)

Managed a Policy Management Group; analyzed policy forms and built

database, ensured quality control and compliance of professional standards.

. Increased efficiency and saved time by preparing a unique tool for

liability coverage to display analysis of both policy Forms and any

combination of available Endorsements.

. Improved coverage concurrency and helped to negotiate coverage by

analyzing and providing templates of Property & Casualty policy Forms and

Endorsements used by the industry.

. Devised a system to compare policy forms within and across casualty lines

of coverage.

. Reduced Errors & Omissions claims by ensuring quality policy checking

process in place.

. Quality controlled templates and provided feed-back to the team for

accuracy and consistency.

. Created and maintained Forms analysis database for several hundred policy

forms analysis.

. Hired, trained and mentored up to 120 colleagues within the Policy

Management Group at a national level.

. Organized and managed two teams within the Policy Management Group -

total members ten (10).

. Consulted Technology Group to help them develop policy management system,

tools and efficient workflow.

Aon Risk Services, Inc., Glenview, IL 10/2001 to 06/2004

Senior Client Specialist - Policy Maintenance

Performed quality checks of Property & Casualty policies and premium

audits; communicated coverage issues with account managers and executives,

and resolve them with insurers; and maintained coverage database.

. Maintained accuracy in coverage contracts and controlled Error & Omission

claims.

. Achieved client (both external and internal) satisfaction by accurately

analyzing and resolving coverage questions as well as issues with policy

forms.

. Exceeded expectations by accurately resolving audit discrepancies,

requesting corrections via endorsements, and keeping client database up

to date.

. Taught insurance subjects to Aon associates with high success ratio -

more than 90% of the students passed.

. Received performance STAR award in the 1st quarter of 2003.

Ralph Weiner & Associates, LLC, Wheeling, IL 04/1999 to 10/2001

Commercial Account Representative

Managed accounts including claims analysis, placement preparation,

negotiating premium and coverage. Analyzed and reviewed quotes. Prepared

and presented proposals, and bound coverage; underwriting and loss control.

. Supported three executives for their major accounts on day to day

activities, and serviced assigned accounts.

. Recognized for timely marketing and effectively negotiating coverage with

regular and surplus line market for assigned accounts - for all lines of

coverage in property & casualty.

. Resolved coverage issues to clients' satisfaction; visited sites for risk

improvement recommendations.

. Helped to achieve high account retention through excellent service to

clients.

. Quickly responded to clients by underwriting renewals and new proposals

using insurers' quote systems.

MUKESH SAPRA, CPCU, ARM, AIC Page Two

AMERICAN EQUINE INSURANCE GROUP, LTD., Elgin, IL 06/1996 to 04/1999

Insurance Generalist (Underwriting & Claims)

Reviewed proposals for underwriting; analyzed liability and mortality

claims for accuracy for coverage; reviewed Farms package policy forms and

provided feed-back to a Form Improvement committee.

. Analyzed mortality and liability claims and policies; accurately drafted

policies, rated, coded, and adjusted premium of reporting policies.

. Resolved issues in the interest of the company and clients by analyzing

coverage and facts of the claims.

. Key participant of Farm Package program development including forms.

. Ensured compliance with various States regulations - risk retention group

licensing, forms and rates filing.

UNITED INDIA INSURANCE CO. LTD., Ahmedabad, Gujarat, India 12/1977 to

06/1996

Assistant Manager

Held several positions with increased responsibilities culminating in

management role. Managed and operated a Divisional Office with 50

employees and a branch office with 10 employees; underwriting; claims

approval and litigation management; account management of large clients;

team building and training.

. Achieved high client satisfaction and retention through effective risk

and claims management.

. Kept loss ratio lower by maintaining high quality and standards of

underwriting and claims.

. Built excellent business relationship with clients, field staff;

developed business via sales, support and office management.

. Ensured compliance with standards, rules and regulations by conducting

operations audit of Branch Offices.

. Trained employees at Branch and Regional Office levels for their

professional and personality development.

. Conducted business with attorneys, adjusters, clients, and other

professionals for underwriting, claims.

EDUCATION

. Master's Degree, Major: Advanced Accountancy, Gujarat University,

Ahmedabad, India, 1985

. Bachelor's Degree, Major: Accountancy & Auditing, Saurashtra University,

Rajkot, India, 1976

. Completed three (out of four) semesters for Bachelor of Law, Gujarat

University, Ahmedabad, India, 1991

PROFESSIONAL DEVELOPMENT

American Institute for Chartered Property Casualty Underwriters and

Insurance Institute of America:

. Associate in Information Technology (AIT), 2002

. Associate in Surplus Lines Insurance (ASLI), 2000

. Associate in Claims (AIC), 1998

. Associate in Marine Insurance Management (AMIM), 1995

. Associate in Risk Management (ARM), 1994

. Chartered Property Casualty Underwriter (CPCU), 1994

Insurance Institute of India, Bombay, India:

. Fellow of Insurance Institute of India (FIII), 1984

. Associate of Insurance Institute of India (AIII), 1982

TECHNICAL SKILLS

Microsoft Office Visual Basic Application Policy Checking System

Database systems: AMS, Lotus Notes: Mail & Boekh's Property

Bridge, Clients DataStor Database Valuation system

PROFESSIONAL AFFILIATIONS

Member of Chartered Property Casualty Underwriter Society, Malvern, PA

since 1994

Member of Insurance Institute of India, Bombay, India 1984

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