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Sales Medical

Plano, Texas, 75025, United States
March 12, 2011

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Susan M. Moore

972-***-**** Mobile 972-***-**** Home



Over 20 years of experience in sales, marketing and business planning. Highly motivated and focused self

starter who works tenaciously to achieve goals. Consistently successful in the implementation of marketing

strategies to develop and grow accounts. Strong analytical skills necessary to discover business opportunities.

Sharp, articulate and assertive with superior organizational and presentation skills.


Genentech, a Member of the Roche Group, Dallas, Texas, July 1999 – January 2011

Medical Representative / Regional Trainer

Managed ~$2M in annual sales volume for multiple physician accounts.

Analyzed monthly data to monitor trends that led to accelerated territory growth.

Assured customer satisfaction through researching issues and providing timely resolution.

Interpreted contracts, policies and procedures for customers to insure clarity.

Researched and gathered information on competitors to develop market analysis which led to forecasting

and identifying potential customers.

Enhanced customer knowledge and company awareness through being current on all

products and relaying information/training to customers.

Played key role in development & execution of 2 national pilot programs; hand selected for both.

Organized local business planning and execution for territory and division.

Collaborated with division managers to determine areas of selling focus.

Met optimal market window by researching viability and timing for product marketing as

part of a management advisory team.

Developed timelines, identified limitations and expectations in assisting managers in

determining budgetary resource allocation.

Trained new sales professionals on job functions, tasks, policies and procedures which

allowed them to become productive in a timely manner and acclimated to the organization and its culture.

Genentech, a Member of the Roche Group Louisville, Kentucky, 1997 1999

Medical Center Representative (Teaching Hospital)

Developed relationships with key medical personnel in the university medical setting.

Developed strong corporate partnering relationships which lead to high volume sales.

Led product and sales training for all Kentucky medical representatives.

Genentech, a Member of the Roche Group Louisville, Kentucky, 1996 1997

Medical Representative

Grew the sales of antibiotics, anesthesia & cardiovascular products. Developed relationships with a variety of

health care providers including private practice physicians, nursing home providers & pharmacists. Led the

Kentucky divisions in computer training during software roll out

Bayer, Inc. Roanoke, Virginia, 1992 1996

Pharmaceutical RepresentativeResponsible for sales, education and marketing of antibiotics,

cardiovascular and specialty products to primary and specialty care physicians, nurses and pharmacists .

Group selling and continuing education programs to various medical personnel including residents at a large

community hospital. Achieved hospital and nursing home provider formulary additions for new products.


Western Kentucky University Bowling Green, Kentucky

Bachelor of Science, Marketing, Minor in Economics

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