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Customer Service Front Desk

Columbus, MI, 48063
April 13, 2011

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Address: ****Division Columbus, Mi *****

Lauren Palecki Phone: 586-***-****



Exceptional Customer Service Professional with seven years of experience dedicated to superior customer

satisfaction, streamlining daily operations, and optimizing service schedules. Areas of expertise:

Salon Management Specialized Product Merchandising Effective organization and multi-tasking skills

Exceptional communication skills Daily cash reconciliation Balancing schedule Flexible interpersonal skills

Creative problem solving Excel in fast-paced environment Strong initiative and leadership

Continual training and development of staff In depth product knowledge Maintain a friendly, professional

behavior/conduct at all times with guest, customers, supervisors, and co-workers.


Shift Leader- Guest Service Douglas J Aveda Institute

Dec. 2007 – Jan.2011

• Staying current with new products launches and protocol

• Maintained daily service schedule for 100 salon students and 200 salon guests

• Organizing students daily schedules to decreases guest wait time

• Motivate staff to ensure front desk operations efficiently

• Strong communication between Guest Services Team and Educators

• Contacting guest regarding resent challenges and offering a solution

• Developed strong guest rapport

• Institute- Key Holder for three years.

Receptionist – Front Desk Coordinator Kimi K Salon & Spa

Aug. 2006 – Aug. 2007

• Customer Service; provided clients with information on, products, services and treatments

• Various other salon tasks (laundry, product presentation, sweeping)

• Head trainer for front desk staff

Salon Manager – Front Desk Coordinator U2 Salon

March 2005 - Aug. 2006

• Prepared purchase orders and maintained salon inventory

• Staff meeting and monthly evaluations

• Organizing outside education


Oakland Community College 2004 – 2006

Associate in General Studies


Connect Aveda Training, Douglas J Education/Skills Training, Bumble and bumble Management Training. Spa Salon Manger, Microsoft

Office, Salon Biz, Microsoft Outlook.

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