Engineer Software
Resume:
Mark Carillo
Powder Springs, GA 30127
***********@*******.***
Phone: 678-***-****
Objectives: To obtain a technical support position where my education, technical skills, and experience can
best be utilized to its fullest potential.
Experience:
05/2010 – 01/2011
Stafford Transport, Inc. Mableton, GA
IT Manager
● Responsible for all IT related functions for the company as well as VPN access from remote locations.
● Provided end user support, Server/Workstation support, protection and backup of company
data.
● Installed separate parallel network for development of custom written software. Dispatching software
has 3 seperate modules that integrate and expand the capabilities of their existing company
management software.
● 1st module is a server front end application that synchronizes information between the
existing software and the dispatching software.
● 2nd module is a windows based application that allows dispatchers to electronically
assign and track loads directly to the drivers.
● 3rd module is a smartphone application installed on HTC smartphones and allows
drivers to receive and accept loads assigned to them by dispatch.
07/2009 – 05/2010
Apple
Advisor
● Responsible for technical phone support for Apple customers.
● Support consisting of all Apple desktop, portables, operating systems, and applications.
● Also supporting rollout release of Mac OS X 10.6 (Snow Leopard).
● Provide support for printing, networking (wired and wireless), and networking devices such as
AirPort, AirPort Express and AirPort Extreme, and backup devices such as Time Capsule.
08/2000 – 07/2009
LAN-Mark Computer Services Powder Springs, GA
Owner/Operator
● Responsible for on-site computer hardware, software, and network technical support for small and
medium sized businesses.
● Hardware support for all major brand name IBM compatible and Apple computers as well as
custom built clone systems.
● Software support includes Novell Netware, all versions of Microsoft Windows (Desktop and
Server), and Microsoft Office Suite, also Virus/Spyware protection and removal.
● Network Support of all network interconnecting devices such as routers, hubs, switches and
wireless access points, and experience with TCP/IP, DNS, DHCP, Active Directory, and NDS.
● Authorized Reseller/Support of proprietary Linux based servers from Net Integration
Technologies.
● Custom build desktop workstations to customer’s specifications and requirements.
● Have established partnerships with distributers, vendors, and manufacturers.
● Duties also include technical phone and remote connection support.
01/1998 – 08/2000
South Cobb Computers Marietta, GA
Senior Network Engineer
● Responsible for the start-up of South Cobb Computers on-site service department.
● Duties included workstation/server hardware, software, installation, and configuration and
troubleshooting.
● Performed site surveys and documented any recommended changes or additions, and also generating
time and material quotes needed to accomplish those goals.
09/1996 – 12/1997
First American Resources Mableton, GA
MIS Coordinator
● Responsible for managing and maintaining Novell NetWare file server and Vinca Link Standby
Server.
● Duties also included maintenance, repairing, and upgrading of all workstations and related
peripherals.
● Support of company specific software packages such as MAS90, Revelation, and Act.
11/1995 – 09/1996
LAN System Services, Inc. Norcross, GA
Certified Systems Engineer
● Responsible for on-site hardware, software, and network support of LAN Systems Services
customers. Network support included Novell NetWare and Microsoft Windows NT installation,
configuration, and troubleshooting.
● Also supported Microsoft Windows peer-to-peer workgroup networks.
03/1993 – 11/1995
ComputerLand Hauppauge, NY
Computer Systems Engineer
● Responsible for on-site hardware, software, and network support of ComputerLand service
contract customers.
● Duties also included in-house service of non-contract customers as well as manufacturer
warranty repairs.
● Experiences also included peripherals such as printers (dot matrix, bubble-jet, and laser),
scanners, modems, tape back-ups, and SCSI devices.
● Certified/Experienced on Apple, IBM, and IBM compatible computers.
03/1992 – 03/1993
Systron Business Systems Sayville, NY
Systems Engineer
● Responsible for on-site maintenance, upgrading, and repair of computers and related
peripherals of Systron’s high profile corporate customers.
● Support of customers such as Chase Manhattan Bank, Citibank, Pepsi, and A&S
department stores located in the Long Island and metropolitan area.
06/1985 – 06/1991
Grumman Space & Electronics Great River, NY
Quality Control Inspector
● Responsible for in-process and final inspection of aircraft assemblies as a Source Inspector of
Grumman subcontractors.
● Performed in-process and final inspection of component loaded circuit boards, and test
inspection of microcircuits.
● Performed in-process and final inspection of cable assemblies for aircraft assemblies.
04/1983 – 06/1985
Milcom Associates Woodbury, NY
Job Shopper
● Hired as Job Shopper for Grumman Space & Electronics, Great River facilities.
●Performed in-process and final inspection of conformal coating of populated circuit boards, also
performed quality control audits of manufacturing processes.
● Responsible for visual and test inspection of microcircuits, and also training of other employees
in these tasks.
Education/Certifications:
07/1994 – 08/1995
Westcon Services Corp. Syosset, NY
● Certified Novell Administrator
● Certified NetWare Engineer
● Completed all Novell Authorized classes and test requirements for CNA/CNE
certification.
● DOS/Microcomputer Concepts for NetWare users.
● NetWare 3.1x Administration.
● NetWare v3.12 Advanced Administration.
● Networking Technologies.
● NetWare Service and Support.
● NetWare 3.x Installation and Configuration.
● NetWare 3.x to 4.x Update.
01/1992 – 03/1992
Grumman Data Systems Institute Woodbury, NY
● Successfully completed a 300-hour course in Computer Service Technology. Studies included
personal computer organization and systematic approaches to troubleshooting. Hardware
related topics included upgrading and repairing personal computers. Software related topics
included MS-DOS, system utilites, and software based diagnostic implementation.
09/1987 – 03/1989
Suburban Technical School East Islip, NY
●Successfully completed a 750-hour Computer Technology Course. Studies began with analog
devices and circuitry and migrated to advanced digital devices and in-depth microcomputer
concepts. Classroom studies also included advanced topics which covered software and
hardware concepts, and hands-on labs.
06/1984 – 06/1985
Lewis A, Wilson Technological Center Dix Hills, NY
● Completed 45-hour course credits in each of the following areas of study.
● Digital Electronics
● Electrical Theory I
● Electrical Theory II
● FCC I
● Motor Controls
Professional Partnerships:
3Com, AMD, APC, Hewlett-Packard, Intel, Kaspersky, Linksys, Maxtor, Microsoft, Net Integration
Technologies Inc., Netgear, Novell, Samsung, Seagate, SMC, Toshiba, Trend Micro, WatchGuard, Western
Digital.
References Furnished Upon Request
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