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Engineer Software

Powder Springs, Georgia, 30127, United States
March 22, 2011

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Mark Carillo

**** ******** *****

Powder Springs, GA 30127

Phone: 678-***-****

Objectives: To obtain a technical support position where my education, technical skills, and experience can

best be utilized to its fullest potential.


05/2010 – 01/2011

Stafford Transport, Inc. Mableton, GA

IT Manager

● Responsible for all IT related functions for the company as well as VPN access from remote locations.

● Provided end user support, Server/Workstation support, protection and backup of company


● Installed separate parallel network for development of custom written software. Dispatching software

has 3 seperate modules that integrate and expand the capabilities of their existing company

management software.

● 1st module is a server front end application that synchronizes information between the

existing software and the dispatching software.

● 2nd module is a windows based application that allows dispatchers to electronically

assign and track loads directly to the drivers.

● 3rd module is a smartphone application installed on HTC smartphones and allows

drivers to receive and accept loads assigned to them by dispatch.

07/2009 – 05/2010



● Responsible for technical phone support for Apple customers.

● Support consisting of all Apple desktop, portables, operating systems, and applications.

● Also supporting rollout release of Mac OS X 10.6 (Snow Leopard).

● Provide support for printing, networking (wired and wireless), and networking devices such as

AirPort, AirPort Express and AirPort Extreme, and backup devices such as Time Capsule.

08/2000 – 07/2009

LAN-Mark Computer Services Powder Springs, GA


● Responsible for on-site computer hardware, software, and network technical support for small and

medium sized businesses.

● Hardware support for all major brand name IBM compatible and Apple computers as well as

custom built clone systems.

● Software support includes Novell Netware, all versions of Microsoft Windows (Desktop and

Server), and Microsoft Office Suite, also Virus/Spyware protection and removal.

● Network Support of all network interconnecting devices such as routers, hubs, switches and

wireless access points, and experience with TCP/IP, DNS, DHCP, Active Directory, and NDS.

● Authorized Reseller/Support of proprietary Linux based servers from Net Integration


● Custom build desktop workstations to customer’s specifications and requirements.

● Have established partnerships with distributers, vendors, and manufacturers.

● Duties also include technical phone and remote connection support.

01/1998 – 08/2000

South Cobb Computers Marietta, GA

Senior Network Engineer

● Responsible for the start-up of South Cobb Computers on-site service department.

● Duties included workstation/server hardware, software, installation, and configuration and


● Performed site surveys and documented any recommended changes or additions, and also generating

time and material quotes needed to accomplish those goals.

09/1996 – 12/1997

First American Resources Mableton, GA

MIS Coordinator

● Responsible for managing and maintaining Novell NetWare file server and Vinca Link Standby


● Duties also included maintenance, repairing, and upgrading of all workstations and related


● Support of company specific software packages such as MAS90, Revelation, and Act.

11/1995 – 09/1996

LAN System Services, Inc. Norcross, GA

Certified Systems Engineer

● Responsible for on-site hardware, software, and network support of LAN Systems Services

customers. Network support included Novell NetWare and Microsoft Windows NT installation,

configuration, and troubleshooting.

● Also supported Microsoft Windows peer-to-peer workgroup networks.

03/1993 – 11/1995

ComputerLand Hauppauge, NY

Computer Systems Engineer

● Responsible for on-site hardware, software, and network support of ComputerLand service

contract customers.

● Duties also included in-house service of non-contract customers as well as manufacturer

warranty repairs.

● Experiences also included peripherals such as printers (dot matrix, bubble-jet, and laser),

scanners, modems, tape back-ups, and SCSI devices.

● Certified/Experienced on Apple, IBM, and IBM compatible computers.

03/1992 – 03/1993

Systron Business Systems Sayville, NY

Systems Engineer

● Responsible for on-site maintenance, upgrading, and repair of computers and related

peripherals of Systron’s high profile corporate customers.

● Support of customers such as Chase Manhattan Bank, Citibank, Pepsi, and A&S

department stores located in the Long Island and metropolitan area.

06/1985 – 06/1991

Grumman Space & Electronics Great River, NY

Quality Control Inspector

● Responsible for in-process and final inspection of aircraft assemblies as a Source Inspector of

Grumman subcontractors.

● Performed in-process and final inspection of component loaded circuit boards, and test

inspection of microcircuits.

● Performed in-process and final inspection of cable assemblies for aircraft assemblies.

04/1983 – 06/1985

Milcom Associates Woodbury, NY

Job Shopper

● Hired as Job Shopper for Grumman Space & Electronics, Great River facilities.

●Performed in-process and final inspection of conformal coating of populated circuit boards, also

performed quality control audits of manufacturing processes.

● Responsible for visual and test inspection of microcircuits, and also training of other employees

in these tasks.


07/1994 – 08/1995

Westcon Services Corp. Syosset, NY

● Certified Novell Administrator

● Certified NetWare Engineer

● Completed all Novell Authorized classes and test requirements for CNA/CNE


● DOS/Microcomputer Concepts for NetWare users.

● NetWare 3.1x Administration.

● NetWare v3.12 Advanced Administration.

● Networking Technologies.

● NetWare Service and Support.

● NetWare 3.x Installation and Configuration.

● NetWare 3.x to 4.x Update.

01/1992 – 03/1992

Grumman Data Systems Institute Woodbury, NY

● Successfully completed a 300-hour course in Computer Service Technology. Studies included

personal computer organization and systematic approaches to troubleshooting. Hardware

related topics included upgrading and repairing personal computers. Software related topics

included MS-DOS, system utilites, and software based diagnostic implementation.

09/1987 – 03/1989

Suburban Technical School East Islip, NY

●Successfully completed a 750-hour Computer Technology Course. Studies began with analog

devices and circuitry and migrated to advanced digital devices and in-depth microcomputer

concepts. Classroom studies also included advanced topics which covered software and

hardware concepts, and hands-on labs.

06/1984 – 06/1985

Lewis A, Wilson Technological Center Dix Hills, NY

● Completed 45-hour course credits in each of the following areas of study.

● Digital Electronics

● Electrical Theory I

● Electrical Theory II


● Motor Controls

Professional Partnerships:

3Com, AMD, APC, Hewlett-Packard, Intel, Kaspersky, Linksys, Maxtor, Microsoft, Net Integration

Technologies Inc., Netgear, Novell, Samsung, Seagate, SMC, Toshiba, Trend Micro, WatchGuard, Western


References Furnished Upon Request

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