Customer Service Training

Michael J. Wigton

**** ******* **** ****** *****, AZ 85635 520-***-****

*******.*.******@**********.***

SUMMARY OF QUALIFICATIONS:

• 12 years progressive experience in (US Army) organizational, supply chain and logistics management

• Lead exercise and combat deployment logistics planner for numerous Team, Company, Battalion and

Brigade level operations

• Technically proficient in operations and logistics planning, property accountability, supply management,

budgeting, and oral and written communications

• Extremely proficient in Microsoft Office (Excel, Outlook, Word, Access, and Project). Capable of multi-

tasking with no diminution in quality

• Combat proven leader. Capable of performing under the most austere conditions; dedicated to getting the

mission done right the first time

• 7 + years experience with the Army acquisition and DOD contracting system; Served as a Contracting

Officer’s Representative, Operational Fund and Government Purchase Card Approving Official

• Current Secret security clearance (2018)

MULTIFUNCTIONAL LOGISTICIAN:

• Served in several areas of logistics; plans, training and operations, maintenance officer, support operations

officer, supply officer, Safety Officer, and Unit Movement/Transportation Officer

• Established the Battalion Safety, S4 (Logistics) and S6 (Communications/Automation) staff sections of the

first Warrior Transition Battalion in Europe; established Standard Operating Procedures; researched and

implemented streamline procedures

• Experienced in the planning, coordinating, writing and executing of logistical requirement plans and orders

for multiple training exercises and combat operations;

o Responsible for the daily resupply missions of 3 remote Company areas and 12 Special

Forces safe houses during combat operations in Iraq

o Managed, tracked and reported the daily supply and support requirements during combat

operations in Afghanistan; tracked over 1000 commercial trucks and military air resupply missions

o Assisted AAFES personnel through the resourcing of supplies, equipment and personnel to

establish 2 post exchange’s and Morale and Welfare facilities in Uzbekistan and Afghanistan

• As the Deputy Regimental S4, assisted in the Brigade reset/refit during post and predeployment operations;

Orchestrated property accountability through monthly inventories and processed 40 investigations into

property loss; submitted MILSTRIP requisitions for required equipment and supplies; expedited requests

through DLA Program managers; saved millions of dollars in contract purchases by utilizing recycled

furniture; coordinated for the pick-up and delivery of government equipment using commercial and

government transportation resources

• Coordinated for the receiving, storing and issuing of a Brigade Combat Teams “Rapid Fielding Initiative”

equipment (uniforms, rucksacks, helmets, body armor) for 4500 Soldiers and over 400 items of unit property

(weapon sights, weapon magazines, etc)

• Trained in the preparation of load plans and coordination for all modes of transportation (air, truck and rail).

Put to the test during two combat and multiple training events; Prepared, deployed and accounted for 2

Battalions worth of combat equipment, over 200 pieces of government property respectively prepared

HAZMAT, load plans and inserting automated data in to US Army and Air Force planning systems;

• Appointed as Army single point of contact at Ramstein Airbase for 15 days in 2001; coordinated the

transload for further deployment to Afghanistan of over 500 pieces of Army equipment

• Developed and submitted statements of work for the contracting officer. Served as the Contracting Officer

Representative during 2 combat and one training mission, 27 months cumulatively; responsible for initial

submission of over 70 contract requests through the Army automated PRweb for over 7 years for all

purchases over the micro-purchase threshold of $2,500

ACCOUNTABILITY:

• Managed several property books (Platoon, Company and Battalion) with hundreds of items, of which one

valued in excess of $65 million with no loss. Managed 32 sub-hand receipt holders implemented and

enforced strict command supply discipline program

• Responsible for the regaining accountability of over $10 Million in abandoned property and $1 Million in

repair parts; identified and turned in over $2 Million in excess and non-mission capable equipment

• Managed two distinctively separate battalion maintenance and supply budgets (Medical and Special

Forces) worth $80,000 and $255,000 per year respectively for three years, 6 years cumulative

• Supervisor for a repair parts shipping and receiving section of a U.S. Army supply warehouse for 18 months

and as the Executive Officer of the warehouse for 15 months; maintaining a 99% inventory accuracy rating

RESPONSIBILITY AND SUPERVISION:

• Supervised a 240 Soldier company during combat operations to include a continuous/rigorous physical and

combat training, vehicle maintenance, coordinating leave schedules and combat operations. Developed a

comprehensive drivers program that trained and licensed over 40 soldiers on basic driving skills.

• Developed and maintained a comprehensive predeployment mission equipment and training requirement

database for an Special Forces Battalion; after approval, purchased, tracked, issued and accounted for over

$11 Million in equipment and supplies

• Direct supervisor to 25 military and 5 civilian employees; responsible for training scheduling, tracking and

approving leave and yearly evaluations.

• Served as a Forward Operating Base Mayor. Responsible for all facets of the sustainability of a 6500 man

base to include managing and prioritizing $85 million in contracts (force protection and quality of life),

organizing morale events, and daily interfacing with local and US contractors

• Responsible for the health and welfare of a 60 Soldier platoon, 180 and 240 Soldier company for over 24

months cumulatively

• Developed and trained Supply Sergeants, Executive officers and Supply Technicians on supply

accountability during quarterly training events

• Planned and executed monthly training events; hand selected to observe and evaluate two Joint Readiness

Center rotations as lead logistics officer

• For 18 Months, supervised unit maintenance program that ensured 98% mission capable rate; Improved

unit readiness rate through creative acquisitions which improved unit readiness from 88% to almost 94%

AWARDS AND DECORATIONS:

• Bronze Star Medal, Meritorious Service Medal (2 Awards), Army Commendation Medal (3 Awards), Army

Achievement Medal, Global War on Terrorism Medal, Iraq Campaign Medal, Afghanistan Campaign Medal,

Korean Defense Medal, Senior Parachutist Badge, Parachute Rigger Badge

EMPLOYMENT HISTORY:

• 1999 to Present Quartermaster and Logistics Officer U.S. Army

• 1997 to1999 Installation Technician, Big-O Tires, Prescott, Arizona

• 1996 to 1997 Customer Service Representative, Sears Roebuck and Company, Prescott, Arizona

• 1994 Food Service Member, Food Court Embry Riddle Aeronautical University, Prescott Arizona

• 1993 to 1994 Installation Technician D&M Tire and Wheel, Sierra Vista, Arizona

• 1992 to 1993 Crew Member, McDonald’s, Sierra Vista Arizona

EDUCATION:

• Masters in Business Administration- Marketing: Florida Institute of Technology Melbourne Florida estimated

completion Aug 2011

• Bachelors of Science: Aviation Business Administration 1999 Embry-Riddle Aeronautical University

Prescott, Arizona

• Quartermaster Officer Basic Course, Commander and Staff Captains Career Course, Safety Officers

Course, Program Management, Defense Acquisition Workforce Improvement Act (DAWIA) Level I, Fiscal

Law, Ethic Training for Acquisition Technology, Property Book Unit Enhanced

OTHER:

• Federal Aviation Administration Single Engine Land; High performance

• Volunteer: 10 Years youth soccer coach, 2 years Scoutmaster (Boy Scouts of America)

• Willing to travel up to 30%, have current passport and international drivers license

Michael Wigton Page 2

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