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Customer Service Manager

Location:
Antelope, CA, 95843
Posted:
May 06, 2011

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Resume:

Mary A. MacDonald

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**** **** ***** *****, ********, CA 95843 Mobile Phone: 916-***-****

Email: abhjzh@r.postjobfree.com

EXPERIENCE

Public Health Institute Sacramento, California

California Department of Public Health December 2010-March 2011

Phone Interviewer (temporary assignment)

Conduct telephone research surveys with the public and input data into computer.

Community Mortgage Stockton, California

Office Manager/Receptionist January 2008 - November 2010

Assisted Realtors and Real Estate attorneys with consultations, managed and organized case load

of 200 files, heavy client and lender contact. Supervised work flow of two Loss Mitigators.

Answered multi-line phone system and directed callers to appropriate personnel.

Placer Title Company Rocklin, California

Receptionist/Policy Typist/Title Assistant April 2004 - September 2007

Supported two Chief Title Officers with administrative responsibilities in relation to properties

and taxes, in addition to researching property issues. Answered multi-line phone system.

JC Penney Roseville, California

Customer Service Associate February 2006 - February 2007

Assisted customers, cashier, credit, and promoting other options to accompany their purchases.

Making sure the sales floor was always clean and organized.

Medical Transcription Rocklin, California

Transcription October 2002 – April 2004

Transcribing/preparation of reports for Forensic Psychologists’, Attorneys’ &

Neuropsychologists’.

McDonough Holland & Allen Sacramento, California

Legal Secretary September 2001 - October 2002

Supported five Corporate Environmental, and Water Law attorneys.

Preparation/revision of legal contracts, scheduled meetings and conferences. Organization and

filing of attorney/client documents.

Wilson Sonsini Goodrich & Rosati Palo Alto, California

Legal Secretary September 1997 - August 2001

Supported three corporate attorneys and one paralegal, all specializing in Real Estate and

Corporate Law. Preparation and assembling prospectuses for IPO’s.

CPI Palo Alto, California

Senior Office Administrator March 1989 - September 1997

Senior Office Administrator for the manager of Transmitter/MPM products and his staff

consisting of eight engineers/program managers. Administrative duties entailed creation/revision

of correspondence/memos/minutes, transcription of proposals, preparing presentations, making

travel arrangements, organization of meetings, maintenance of weekly calendars, organization of

employee personnel files/creation of employee performance appraisals and creation/maintenance

of customer files.

EDUCATION

Foothill College Los Altos, California

Associates Degree, Business

CERTIFICATION

The Paralegal Institute San Francisco, California

Paralegal Certificate

Member of SLSA

KNOWLEDGE & SKILLS

Experience and working knowledge of:

CRM, Word 2010, Word 97, 98, Microsoft Office Suite, Windows XP, Adobe Acrobat,

MacIntosh, Outlook, Excel, PowerPoint, WordPerfect, Time Slips, Carpe Diem, FilePro,

QuickBooks, BillQuick, Abacus, iManage, transcription, Transaction Point, MLS, and

WinForms. 66 WPM

Office equipment includes: typewriter, calculator, copier, scanner, facsimile

machine, postage meter and proficient in handling multi-line phone systems.

Cash handling experience and excellent customer service skills.

Mary MacDonald

Resume – Page 2



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