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Customer Service Management

Location:
Clearfield, UT, 84015
Posted:
May 12, 2011

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Resume:

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RICHARD WESTERN

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**** *. *** *. **** Point, Utah 84015

801-***-****, abhiws@r.postjobfree.com

WORK HISTORY

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GSC Foundries, Ogden, Utah May 2008 - December 2010

Steel component manufacturer for aerospace and commercial applications

Department Supervisor

Managed and directed three departments, day and swing shifts, in a steel

castings facility (NDT, finishing & heat straightening) to meet production

scheduling requirements, while maintaining a safe work place and satisfying

customer needs.

Restructured staffing to maximize swing shift equipment resulting in 20%

increase in product throughput.

Oversaw installation of major plant equipment allowing re-structure of

labor and saving 12% on labor cost.

Increased productivity 5% each quarter in wax injection and assembly for

year 2009 by implementating Performance Review System, which focused on

incentives for reaching productivity goals.

Conducted weekly product release schedules with plant management that

resulted in capacity gain allowing our front end to reduce late releases.

Improved on time release by 30 jobs per week.

Directed Lean Manufacturing activities: 5S, Process Flow, Kanban, and

Theory of Constraint Management. Reduced labor cost 10% utilizing Lean

Methodology.

Planned labor of 34 employees in unique areas of injection, assembly,

technique development, radiography, and grinding/finishing. Improved work

procedures in injection by reducing setup time by 12 hours a week.

Developed assembly techniques on high running jobs, reducing setup time by

5% per job.

Forecasted productivity improvement and strategies as well as developed

programs that saved variable costs within assigned departments. Implemented

automation equipment for more manual operations that benefited department

in less safety issues and increased productivity 5% for year 2009. Cut

supply spending $20,000 by implementing cost control techniques.

Created manufacturing techniques on developmental jobs to provide

repeatable operating procedures to ensure quality product was made. Secured

over 30 new front end development jobs during my management.

Trained employees and followed up on execution of techniques to comply with

aviation and nuclear customer base. Customer return rate under my direction

was less than $700 per quarter in 2010.

Smurfit-Stone Container Corp., Fresno, CA. May 2005 to April 2008

Cardboard container manufacturer for agricultural and commercial use

Plant Safety, Quality, & Environmental Manager, September 07 - April 08

Inspected and oversaw repairs and maintenance to equipment, vehicles, and

facilities to enforce standards for safety, efficiency, cleanliness, and

appearance. Increased "up time" 35% using focus improvement standards.

Developed and maintained chemical inventory and waste disposal. Worked with

civic, state and federal agencies on waste management system and disposal.

Implemented over 100 new procedures to maintain compliance with EPA & OSHA

regulations.

Conferred with management and others in formulating and implementing

administrative, operational and customer relations, policies, and

procedures.

Prepared activity reports to inform management of status and implementation

of quality plans, programs, services, and initiatives. Improved customer

satisfaction rating 10% with better and consistent communication with

customer base.

Inspected facilities for emergency readiness and compliance of access,

safety, and sanitation regulations and recommended building and equipment

modifications. Obtained two year milestone without one loss time accident.

Plant Superintendent, May 05 - September 07

Evaluated, established goals, and set performance standards. Increased

daily output 20% using employees' breaks and lunches more effectively.

Created project team to systematically evaluate services and promote

continuous improvement efforts.

Developed staffing plans, work schedules, budgets, and time lines.

Promoted safety awareness and professional working environment.

Hired, trained, and supervised staff of six salaried supervisors.

Coordinated move and layout of new warehouse facility.

Analyzed and improved departmental operations resulting in increased

productivity.

Formulated, recommended and implemented policies and procedures relating to

safety, quality, environmental and shipping/receiving.

Ensured efficient operation for receiving imports, stock allocations,

inventory controls, order picking and packing, and all aspects of shipping

customer orders on a timely and cost effective basis.

Guardian Fabrication, Reedley, CA. April 2001 to May 2005

Mirror and laminated glass fabricator servicing CA, WA, NV and AZ.

Plant Superintendent

Managed and maintained ISO certification as ISO Management Representative.

Maintained plant ISO certification through two audits.

Traveled to regional customers to resolve and troubleshoot quality issues

that effect their process. Secured $55,000 a year of new business and

increased market distribution in southern California.

Managed day-to-day operations of five glass fabrication departments

(Lamination, Mirror, Distribution, IG & Grinding) to ensure high level of

customer satisfaction.

Directed plant safety through detailed loss prevention program. Under my

direction, Guardian Reedley set plant record for days without loss time

accident and had perfect safety year for 2004.

Lead five shift supervisors in production planning and completion of

fabrication needs.

Conducted monthly performance meetings with current data on sales,

productivity, shipping and receiving, customer service, quality and safety.

Evaluated staff productivity and effectiveness and issue annual pay raises

and year-end bonuses.

EDUCATION

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B.S., Technology Management 2001

Utah Valley University



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