Sales Customer Service

ST E P H A N I E DI M AS

***** *. **** **., **********, Arizona 85254 • 480-***-**** • S ********.*****@*****.***

SU M MARY QUAL I F ICAT IONS

OF

Business Development ~ Sales ~ Consulting Medical & Healthcare

Versatile, analytical, and energetic professional with solid business acumen, coupled with proven success in

bolstering market share, surpassing quotas, and finding decision-makers in complex organizations with long

chains of command.

• Forward-thinking high-achiever accomplished in overcoming initial rejection via aggressive prospecting

and by building relationships based on t rust; renowned for an unwavering determination to attain results.

• In f luential communicator offering solid interpersonal skills to get past gatekeepers, articulate key

benefits of specialty products, drive sales using a consultative approach, and clearly distinguish employer

f rom the competition.

• Team player noted for professionalism, integri ty, and passion; adept in fostering cross-functional

collaboration and advancing the mission and vision of the organization.

AREAS OF EXPERT ISE

Account Development • C lient Relations • Account Acquisition • Team Building • Negotiations • Account

Retention

Goal Setting • Consultative Sales • Physician In teractions • Relationship Building • Motivation &

E ncouragement

S trategic Planning • D irect Sales • Communication • G roup Presentations • Consensus Building •

P rofitabili ty

P roblem Solving • C lient Satisfaction • M arketing • Public Speaking • Revenue & Market Share Growth

SEL ECTED C AREER H IGHL IGHTS

M D 24 HOUSE CALL

• Pa rticipate in company marketing programs; present formal presentations to groups to

p romote the sale and implementation of care management services to health plans and to

hospital management.

• Top account manager i n sales increase versus quota for the 1st and 2nd quarter 2010.

• I mp roved sales by 11% through improved customer service, tu rned around pharmacy declining sales;

r eclaimed clients, and rebuil t client loyalty.

KE M P TON & NELSON D IAGNOST ICS, SLEEP R I TE T H ERAPY

• Beat quota target for 3 consecutive years; 138% in 2008 and 183% in 2009.

• Recognized for consistent performance; achieved #1 ranking out of 15 Sales Representatives, named

Top Account Manager (sales increase vs. quota – 2008/2009), and presented with Winners Circle Award

( reserved for top 10%).

• Doubled personal sales, f rom $1.1 mill ion in 2008 to $2.2 million in 2009.

A R IZONA PAIN TREAT M ENT CENTER

• Outpaced peers in new product sales in Q4/2006, w inning a sales contest in this category out of 30

employees; achieved this feat by building and strengthening referral networks and maintaining an active

base physicians (customers).

• T r ipled the sales growth rate from 5% to 15% by capturing new opportunities and expanding

accounts.

• Grew market share to 35% in 3 months w ithin assigned ter r i tory by driving client education

i ni tiatives (2005).

PRO FESS IO NA L EXPE R I E NC E

M D 24 HOUSE CALL, Surp r ise, AZ • 2010 – P resent

Point of care medical services.

Business Development: Represent a network of board-certified physicians that provide medical services to

assisted living, independent living and memory care communities. Fostered and established strong referral

network; maintain active customer base of 150 communities in the Phoenix metropolitan area. Gave direct

p resentations and increased referrals by 75% in 6 months.

K E M P TON & NELSON D IAGNOST ICS, SLEEP R I TE T H ERAPY, Scottsdale, AZ • 2008 – 2010

S leep lab and physical therapy company.

Medical M arketing/Business Development: Used a consultative approach to market and sell critical care

u nits and DME products (CPAP, Nebulizers, Oxygen Tents). Prospected the market to identify and target

physicians throughout the Phoenix, Scottsdale, and Tempe ter ri tories. Exceeded volume targets; called on

more than 250 accounts monthly. Achieved 20% referral increases; within top 10%. Produced over 50 sales

leads at a General Dynamics tradeshow event.

AR IZONA PAIN TREAT M ENT CENTER, P hoenix, AZ • 2005 – 2008

M u l tidisciplinary pain management group.

Medical Ma rketing/Business Development: Represented different physicians, communicating services to

clients and forming mutually beneficial relationships. Championed and monitored client satisfaction. Noted

for top performance and received nominations for Representative of the Year Award 2 years in a row.

E DUCAT ION

MASTERS I N BUSINESS AD M I N ISTRAT ION

G rand Canyon University, Phoenix Arizona

BACHELOR OF ARTS & SC IENCE, PSYCHOLOGY

(Coursework included Anatomy, Physiology, M icrobiology, and Human Disease)

Arizona State University, Tempe Arizona

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