Customer Service Quality Control

quality COntrol inspector Inventory Control Material HANDLER Shipping

and Receiving International Logistics

Organized logistics professional with recognized customer service skills

and international shipping experience. Detail oriented team player focuses

on streamlining processes while multilingual language skills enhance

communication and customer satisfaction.

Core Competencies

Complex Documentation ? Quality Assurance ? Global Shipping and Receiving

Inventory ? Tracking

Parts Inspection ? Inventory Cycle Counts ? Pallet Jack Operation ? Lean

Principles ? Customer Service

Microsoft Dynamic AX ? HTC Code/Schedule B Research ? FIFO and 5S

Methodologies

Professional Experience

Bio-Rad Laboratories (Volt Workforce Solutions)

01/2011 - 04-2011

Bio-Rad is a world leader in biotech life science research and clinical

diagnostics.

Material Handler / Inventory Control Specialist

Maintain adequate inventory according to biotech material principle.

Complete a cycle counts, verify lot number, part number, expiration date,

inventory reconciliation, write up NCR (none conformance report) or MCT

(material cost transfer) using JDE (JD Edward) ERP System.

Superior Tech Resources, Bothell Washington

01/2010 - 02/2011

Physio-Control Quality Control Inspector (3months)

Physio-Control manufactures products for all tiers of a multi-level

emergency response system, from trained lay responders to emergency medical

technicians and paramedics, to hospital-based caregivers. These products

are designed to adapt to the medical knowledge and training of the

responder as well as the physical needs of the patient and the surrounding

emergency conditions, enabling fast, smooth transitions from the scene

through EMS to treatment at the hospital.

Utilized engineering drawing specifications, calipers, microscope, pull IP

(inspection plan) check the revision if it's the latest release Rev IP and

etc.

Microvision is a world leader in the innovation of display and imaging

products for mobile applications.

Inventory Controller/Materials Handler (10 months)

Completed up to 50 shipments per week to Asia, Europe, Africa, Australia

and North America, using UPS WorldShip and FedEx. Organized serial numbers

and shipping tracking numbers with Excel; used Dynamics AX to report sales

order numbers and control 10,000 parts in inventory. Researched HTC codes

on US Census Bureau website, using Schedule B to classify products and

locate export commodity codes.

. Received written recognition and PicoP laser projector from CEO for work

ethic and positive demeanor

. Implement labeling strategies to reduce product search time, utilizing

FIFO, 5S and Lean principles

Aerotek, Bellevue Washington 3/2008 - 12/2009

Aerotek provides recruiting for the aerospace, defense and technical

industries.

Assignments included:

Genie Industries, Quality Control Inspector (7 months)

Utilized engineering drawing specifications to perform final inspections

for Genie scissor lifts, sub-assembled parts and final-assembled parts.

Blue Nile, Quality Control Technician (3 months/seasonal)

Used tools including microscopes, gauges, calipers and rulers to measure

characteristics of engraved items. Performed final inspections prior to

shipment.

Precor USA, Mechanical Assembler (2 months/seasonal)

Operated hand and power tools to assemble exercise equipment on moving

line. Inspected and prepared units for shipping.

Philips Healthcare (via Randstad), Bothell, Washington 7/2008 - 2/2009

Philips Healthcare develops healthcare, healthy lifestyle and energy-

efficient lighting solutions.

Materials Handler/Inventory Control Clerk

Maintained inventory of more than 20,000 parts, confirmed quantity of

received inventory and transported parts to production line. Performed

regular inventory cycle counts. Assigned parts to projects or accounts.

Ningbo Auto Parts, Ningbo, Zhejiang and Guangzhou, Guangdong, China 10/2003

- 11/2007

Ningbo manufactures wheel balance weights, tie valves, valve caps and other

tire accessories.

Agent/Translator/Quality Control Inspection

Acted as Chinese language translator while facilitating shipping, receiving

and quality assurance. Developed relationships with customers to enhance

service and communication. Advised customers regarding availability and

allocation of raw materials and finished products.

Education Advanced Training Certification

Undergraduate coursework - University of Science and Technology, Port

Harcourt, Rivers State, Nigeria

. Two years of study, equivalency to Associate of Sciences degree

Chinese Language Certification - Jinan University, Guangzhou, China

Lean Principles - Genie Industries

First In, First Out (FIFO) and 5S Methodology - Philips Healthcare

Cardiopulmonary Resuscitation (CPR) Certification, 3/2009

Technology

Productivity: Word, Excel, Outlook

Enterprise Resource Planning (ERP) Solutions: Microsoft Dynamics AX, SAP, E-

central (Pilgrim Q&MIS), JD Edward (JDE)

Design Validation: SolidWorks

Product Documentation: Enovia SmarTeam

Languages

Multilingual: English, Cantonese, Mandarin, Ibo and Pidgin (translation

fluency)

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