Customer Service Manager
Resume:
Christina Quirin
************@*****.***
**** **** ********* ***., **** 1S
Chicago, IL 60626
EXPERIENCE
Pitney Bowes International Services, Project Specialist
Elk Grove Village, IL March 2008-present
Coordinated with Sales, Customer Service, Commercial, Billing, Marketing
and IT teams to improve and enhance our customer facing Internet portal,
increasing the effectiveness and usage by 40%
Increased the speed of delivery for our parcel solutions to Canada from our
California office by 33%
Managed a large multi-function acquisition project that brought in 25% of
revenue in the first three months of operation
Ensured compliance by our Sales and Operations Department for parcels
leaving our Chicago location to Canada, preventing fines and reducing costs
by 20%
Designed and led a project to improve routing options for our parcel
service to the United Kingdom with a net annual savings of $97,000
Regularly met with members of the Executive Team to create project
proposals
Managed an internal Document Management System that stores standard
operating procedures for all departments
Led team brainstorming sessions using a variety of creative tools to
address specific process problems and gain buy-in from team members
Pitney Bowes International Services (formerly Spring Global Mail), Client
Service Executive
New York, NY and Elk Grove Village, IL February 2000- March 2008
Served as an Account Manager for a customers in various sectors including
Publishing Not-for- Profit organizations, Financial Institutions, Direct
Mail Retailers and Religious Organizations
Managed high revenue customers (top 5%), which accounted for over $6
million of revenue year over year
Worked with customers to develop customized solutions to their mailing
portfolio, which increased revenue by 2%
Product Manager for two major Royal Mail products within the department
Communicated daily with our Billing, Commercial and Operations Departments
to ensure that customers were moving within the Service Level Agreements
and that their invoices were correct
Created customized monitoring reports reports to meet clients' needs
Worked with a variety of teams to create and test an Internet-based system
that strengthened communications with our clients
Dispatched supplies, arranged pick ups and tracked mail with dockets and
Bills of Lading
Attended and presented at sales meetings, trade shows and in house client
visits
ANA Trading Corp. LTD., Repair Control Administrator
New York, NY, August 1998-February 2000
Input data into a specialized computer system for import and export control
of parts
Maintained compliance with with U.S. Custom regulations for imported
aircraft parts being received daily from Japan
Communicated with outside vendors regarding the status of repair orders
Created a customized spreadsheet to track imports for custom purposes
Authorized the export of completed goods to Japan
Audited invoices prior to payment
Routinely met with engineers from Japan and our key vendors
Prudential Resource Management, IBM Relocation Accounting Intern
Valhalla, NY, June-August 1997
Inputed IBM new hire information into customized online system
Maintained and updated new hire files
Communicated daily with IBM employees and managers regarding reimbursement
policy
Audited reimbursement notices for IBM employees
EDUCATION
DePaul University, Kellstadt Graduate School of Business, Chicago, IL
M.B.A Change and Leadership Management, Cum Laude, November 2007
-Concentration in International Studies
Siena College, Loudonville, NY
B.S. Marketing and Management,, Cum Laude, May 1998
-Minor in Spanish,
-Concentration in International Studies
SOFTWARE PROFICIENCY
MS Office Suite, MS Project, MS Outlook,, MS Visio, Lotus Notes, Banner
DataBase, AS400 Database, Pivotal Relationship Database, iWork, iLife
CERTIFICATIONS
Six Sigma Yellow Belt
American Management Association Project Management Certification
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