Manager Management

Nderim Duriqi

**** ************ **** ****, ***********,

NM 87112

Cell: 505-***-**** E:

*******@*****.***

Career Overview

Quality focused IT professional with CompTIA A+ certification professional,

Microsoft Windows 7 certificates, CCNA certificates and IBM/Lenovo

certificates, 9+ years of experience as PC systems technician to IT/Service

Manager and software/hardware support specialist. Proven ability to create

and deliver solutions that meet corporate objectives tied to business and

technology performance. Effective communicator, able to explain complex

processes in easy-to-understand terms for end users.

Skills

. 3+ years of solid ATM technical and operational experience, as well as

the loading and balancing of ATM machines

. Extensive experience with core banking system, CMS, and e-banking.

. Excel in ATM cash machines

. Quality communication

. TCP/IP protocols and applications

. Network improvements/repairs/upgrades

. Laying down, UTP cable Cat 5e, 6, Coaxial cable, and termination

. Information security

. System backups

. Wireless devices; cisco, mikrotik, d-link etc.

. 6+ years of technical help desk, support, consulting experience, and

system administration

. Hands-on and proactive

. Strong working knowledge of Windows and Mac operating systems; Windows 7,

Vista, XP, Server 2003, 2008, Mac Snow Leopard, Tiger.

. Network/Server maintenance

. Local remoter systems support

. System upgrades

. Team building/leadership

. Strong problem solving/troubleshooting skills

Work Experience

ATM Officer

February 2008 to February 2011

NLB Bank - Pristina, Kosovo

. NCR ATMs hardware and software installation/upgrades; Encryption PIN

Pad, XFS, Aptra and EMV.

. Wincor-Nixdorf hardware and software installation-upgrades; Encryption

PIN Pad, Procash and EMV.

. Assisted front office colleagues on replenishing/balancing ATM cash

machines.

. Served as embedded operating system expert, providing technical

support for all NLB ATMs.

. Prepared and presented technical proposals to management.

. Responsible for monitoring/maintaining ATM machines, and POS

terminals.

. Monitored transactions on-us, remote on-us, and off-us; made by

clients with VISA and MasterCard.

. Developed new products on ATMs; payment orders, mini-statement, and

other payment functionalities.

. Developed and tested e-banking products in coordination with

processing center.

. Responsible for the management, maintenance, and security of the

entire bank's ATM data network.

. Developed and managed project plans while providing status updates to

management.

. Recommended network security standards to management. Designed,

documented and executed appropriate

maintenance procedures including system upgrades, patch management and

system backups.

. Monitored network performance and provided network performance

statistical reports for both real-time and historical measurements.

. Developed and maintained accurate ATM transaction flow documentation

and Visio diagrams to provide management with proper understanding of

organizational needs.

. Provided daily support to ensure front office staff had necessary

tools to perform tasks efficiently.

. Gave recommendations and proposals for ATMs network improvements,

design solutions and integration solutions, leading to company revenue

growth.

. Google Android, Apple iOS and RIM BlackBerry mobile platforms used.

Service Manager

March 2006 to December 2007

Art House Computers and Photocopy Machines - Pristina, Kosovo

March 2006 - December 2007 IT consultant and after sale support

. Installed and maintained hardware and software PC desktops, laptops:

IBM, Acer, HP, etc.

. Configured and maintained Cisco switches and routers, MikroTik router

boards, D-Links etc.

. Used Microsoft Windows 9x, NT, 2K, XP and Vista, Microsoft Windows

Server 2000 & 2003, Microsoft Office 97, 2000, XP, 2003, 2007, Linux

Fedora, uBuntu.

. Provided help desk support for end users, and for companies and

organizations that had contractual agreements with Art House

Computers.

January 2007 - December 2007 Service Manager

. Supervised and provided direction for 5 IT/PC Technicians.

. Installed and configured IBM X Series server platforms.

. Maintained Trimble navigation hand helds, and PSION TEKLOGIX -

WORKABOUT PRO hand helds.

. Served as operating system expert, providing technical support for

entire organization.

. Advocated for end-users to perform testing and problem analysis for

server, desktop, and IT infrastructure network.

. Ensured network, system and data availability and integrity through

preventative maintenance and upgrades.

. Streamlined and enhanced the corporate accounting and operations

system.

Service Manager

September 2001 to February 2006

Infotrade Computers - Pristina, Kosovo

September 2001 - December 2003 PC Technician

. Installed, repaired, maintained, and upgraded desktop and laptop

computers as well as printers. Used Microsoft Windows 9x, NT, 2K

and XP, Microsoft Windows Server 2000 and 2003, Microsoft Office

97, 2000, XP and 2003, Suse Linux, Fedora.

. Provided help desk support for companies, ministries and

organizations that had contractual agreements with Infotrade

Computers.

January 2004 - February 2006 Service Manager

. Managed a team of computers service of 8 IT/PC techs, facilitate on-

site consulting training for PC techs.

. Configured and maintained Cisco switches and routers, 3Com, D-Link.

. Configured, and installed LAN network; using utp/stp/ftp cable

category 5e.

. Server setup and maintenance, data backup and recovery.

. Consistently met deadlines and requirements for all production work

orders.

. Programmed and repaired Panasonic PBX/TDAs.

Education and Certifications

Microsoft Windows 7 certificates 05-2011

IBM/Lenovo Trainings, Candidate ID: PD0511643

Cacttus 06-2006

Pristina, Kosovo, Kosovo

Computers Hardware & Software

CompTIA A+ Certified Professional (A+ Certification ID: COMP001005094149)

Core Hardware & Operating Systems Technologies

Cacttus 2005-2006

Pristina, Kosovo, Kosovo

Networking

CCNA 1,2,3,4 Certificates

.Semester 1: Networking Basics

.Semester 2: Routers & Routing Basics

.Semester 3: Switching Basic & Intermediate Routing

.Semester 4: WAN Technologies

Hoxhe Kadri Prishtina 1999-2003

Pristina, Kosovo, Kosovo

Economy

High School Diploma

Commercial Technician

Training and Courses

Wincor-Nixdorf ATMs Training; Skopje, Macedonia

07, 2009

NCR ATMs Training; Ljubljana, Slovenia

01, 2009

Hypercom POS Training; Ljubljana, Slovenia

07, 2008

IBM System X, BladeCenter & Storages; Belgrade, Serbia

Course: Towers, Racks, Blades, Storages and More

03, 2007

References available on request

Contact this candidate