Qian Song (Lisa)

Professional Experience

CTG - Travel 100%

Senior Epic Clin Doc Consultant, 2010 - current

. Initially took over ownership of numerous complex Inpatient Clin Doc

and Orders build (required documentation, BPAs, WFE, reports etc) to

help team make an ambitious build complete deadline.

. Guided the Project Team Lead on best practice implementation

methodology such as how to prioritize tasks, workflow/build decision

implications and how to set realistic yet ambitious deadlines and

expectations.

. Managed and mentored several analysts by guiding them through

technical, process, and methodology issues involved in electronic

medical record implementations.

. Worked on cutting edge Hospira Pump/Epic integrated autoprogramming

project.

. All responsibilities from my Epic Systems Project

Manager/Implementation Consultant position (see below) also apply.

GRACE CLINICS - Lubbock TX

Healthcare Technologist/EMR Manager, 2010

. Responsible for the management/issues resolution of Centricity EMR at

Grace Clinic's large physician practice.

. Technical liaison for their clinical, registration and revenue cycle

end-users.

EPIC SYSTEMS CORPORATION - Madison WI

Project Manager/Implementation Consultant, 2007 - 2009

. Responsible for the entire cycle of a Clin Doc implementation project

which include the following phases: scope definition, project design,

workflow analysis, software validation, application testing,

requirements gathering, post project support, and workflow

optimization

. Analyzed project scope and advised clients on appropriate staffing

levels and training requirements

. Facilitated communication and collaboration between diverse groups of

customer stakeholders

. Escalated project issues including dependencies, task timelines &

execution, communication, and personnel

. Guided clients through technical, process, and methodology problems

. Participated in and often managed weekly status updates, delegated

tasks, and tracked progress of key project deliverables for project

leadership.

. Created test plans that delivered integration across multiple

applications and efficient workflows.

. Provided technical and project management support for inpatient

clinical software implementation

. Worked with customer team to create, refine, and build customer-

specific workflows, develop unit and integrated testing plans and

prepared end-user training curriculum and materials

. Primary customer contact for the inpatient clinical documentation

application.

Education

CORNELL UNIVERSITY- Ithaca, NY

Bachelor of Arts in Economics and Biology, 2007

SINGAPORE AMERICAN SCHOOL - Singapore

National Advanced Placement Scholar, 2003

As an experienced Epic Clin Doc implementation consultant who has

implemented IT systems at several health care organizations, I have a

history of successfully managing resources to achieve measurable results.

I bring a positive outlook to all situations, strive to create a

productive and creative working environment, and am always attentive to

the needs of my customers.

With a unique background rooted in Asia and the United States, I have a

native fluency in both the Chinese and American culture and language.

While at Cornell University, this personal history prepared me to work

closely with a number of different project teams, making me comfortable

with communicating with people from all different cultures and

backgrounds.

Highlights

. Vibrant presenter, emphatic listener, and responsive teacher.

. Managed the creation of build, testing, and training environments with

a focus on consistency across environments and efficient

implementation of issue resolution

. Creative problem solver, dynamic facilitator, and attentive leader

. Coordinated the documentation, prioritization, and delegation of

implementation issues and oversaw them to their resolution.

Epic Certifications

EpicCare Inpatient Clinical Documentation

EpicCare Inpatient Procedure Orders

EpicCare Ambulatory

EpicCare Decision Support Masters

EpicCare Inpatient Medication Orders

Epic Inpatient Order Transmittal Masters

Project Experience

. Professional presentations

. Curriculum development & documentation

. People, process, and knowledge capital management

. Business analysis & process improvement

. Workflow analysis & redesign

. Project planning & implementation

. Scope, Schedule, Cost and Quality Management

. Risk Management

. Issue management

Software

Microsoft Project

Microsoft Visio

Microsoft Excel

Microsoft Powerpoint

Microsoft Word

Microsoft Access

SharePoint

Languages

English

Mandarin Chinese

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