Customer Service Sales

CHRISTINE SCHROPE *******@*******.***

*** ********** **. ************* ** 610-***-****

COMPUTER SKILLS

Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook, Mircosoft Project,

Adobe Photoshop, Adobe Illustrator, QuarkXpress, InDesign, Nexus Edit,

Account Management Systems, CSR Management Systems, HTML, C++

QUAIFICATIONS SUMMARY

Problem-solving Defining Problems Time Management Meeting deadlines

Coordinating Decision-Making Organizing Analyzing

Leading Gathering Information Data Collecting Teaching

CUSTOMER SERVICE

• 12 years of leading customer service satisfaction / resolution positions

• Specializes in addressing and resolving problems

• Excellent verbal and written communication skills

• Consistently surpasses client expectations

• Strong conceptual thinker

• Performs well in multi-task environment

• Works extremely well in team settings

LEADERSHIP

• Motivated, developed, and directed people as they worked

• Hands-on interactive management style

• Directed committees to enhance production, training procedures, team building, and overall

improvement

• Managed 8 to 12 employees during supervisor absence

• Lead Trainer for internal processes and procedures

ACCOMPLISHMENTS

• Created multiple training aids

• Developed interactive training programs

• Produced more efficient and cost effective results using new technology

• Received multiple awards for excellent team building skills and impeccable customer service

skills

VOLUNTEER EXPERIENCE

• Organized and recruited volunteers for the annual Multiple Sclerosis Walk

• Developed and executed multiple fund raisers with a success rate of 65% sponsorship

PROFESSIONAL EXPERIENCE

National Envelope 2008-2010

Lead Digital Media Specialist

* Handled problems, questions and inquiries pertaining to graphics specs or press related issues

* Oversaw and prioritized daily workflow

* Translated customer’s digital files into workable files using Adobe Software

Idearc Media (Verizon Information Services) 1997 – 2008

Lead Production Specialist / Book Close Department

* Coordinated sales to meet deadlines

* Managed ad production team

* Organized needs of associates to achieve a desired product

* Maintained multiple data bases and reports

* Resolved page related queries coming from pre-press, graphics, and sales

* Created eye catching designs based on client’s marketing focus and budget

EDUCATION

Reading Area Community College, Reading, PA Temple University, Philadelphia, PA

Associate Web Site Development Present Bachelor of Liberal Arts May 2008

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