Customer Service Manager
Resume:
DONNA MARIE PIARULLI
LEVITTOWN, NY 11756
*********@*********.***
_____________________________________________________________
INTOUCH CONCEPTS INC., Hicksville, NY (Master Verizon Dealer)
January, 2011 to Present
Front Desk Receptionist/Customer Service Representative
> Answer multi-line switch board; screen and direct calls
> Take and relay messages
> Greet persons entering organization
> Resolve queries from the public and customers
> Possess EXCELLENT verbal and written communication skills
> Professional personal presentation
> Extremely organized and great attention to detail
> General administrative and clerical support
COMPLETE CLAIMS SERVICE INC., HICKSVILLE, NY
November, 2010 to January 2011
Claim Representative
> Input claims received from multitude of Insurance Companies into
"Complete Claims Computer System."
> Scheduled required appraisals immediately to reduce "CYCLE TIME."
> Followed-up daily with customers, shops, appraisers and insurance
companies ensuring superb customer service facilitating claims as
quickly as possible.
> Superb customer service skills showing flexibility, leadership,
task orientation, pro-activeness, knowledge of tone and its affect
on conversation; strong work ethic and the genuine desire to
progress the company's mission.
CAMBRIDGE WHO'S WHO, UNIONDALE, NY
August, 2009 to September 2009
Telephone Sales Account Representative
> Inside Sales Representative - I sold (pitched and closed) new
membership service plans to customers via telephone.
INTOUCH CONCEPTS INC., Hicksville, NY (Master Verizon Dealer)
September, 2007 to August, 2009
Commission Discrepancy Manager
> Resolve commission discrepancies between Intouch Concept Stores
(approximately 100+ Stores) and Verizon Corporate Office.
Resolution involves knowledge of multiple plan regulations, time
deadlines, and specialty data entry. Resolution also involves
follow-up with Verizon Headquarters to ensure that an accurate
determination has been received. Claims must sometimes be
forwarded to Verizon Regional Store Managers for arbitration review
and follow-up.
> Communication between stores and staff (clerical to President) and
Verizon Headquarters reported to be excellent.
> Created Master Discrepancy Dispute Form and implemented procedures
to ensure uniform discrepancy reporting.
DONNA MARIE PIARULLI
3906 MILLER PLACE
LEVITTOWN, NY 11756
*********@*********.***
______________________________________________________
INTOUCH CONCEPTS INC., Hicksville, NY (Master Verizon Dealer)
Commission Discrepancy Manager (continued)
> Conformed and updated store files so that all store files contained
a Master Dispute Form, Signed Contracts, and emails. All
communication is documented, printed and filed accordingly.
> Conduct on-going training seminars for store managers as needed.
> Designed and produced Monthly/Y.T.D. Excel Discrepancy Claim Report
Spread Sheets.
> Detail oriented and extremely well organized.
THINGS REMEMBERED, JEFFERSON VALLEY, NY (RETAIL)
December, 2006 to January, 2007: Sales Associate
LAKELAND CENTRAL SCHOOL DISTRICT, SHRUB OAK, NY
July, 2005 to May, 2007: Classroom Aide or Lunch Monitor (as needed)
THERA EX ORTHOPEDIC and SPORTS PHYSICAL THERAPY PC, Yonkers, NY
August, 1999 to April, 2000: Office Manager
INFOSHRED, Yonkers, NY (Shredding Service)
June, 1998 to August, 1999: Office Manager
ST. JOHN'S RIVERSIDE HOSPITAL, Yonkers, NY
July, 1996 to October, 1997: Secretary to Vice President-Human Resources
GENESIS HEALTHPLAN Inc., Yonkers, NY (A Managed Care Organization)
September, 1995 to July, 1996: Secretary to CFO, Human Resources Assistant,
and Benefit Administrator
MOTORS INSURANCE CORP. (Subsidiary of G.M.A.C.-GM) Yonkers, NY
April, 1981 to July 1995
Regional Secretary (1993-1995), Control Branch Manager's Secretary (1992-
1993), Secretary to Claim Managers (1987-1992), Customer Service
Representative (1983-1987), Claim Clerk (1981-1983 Garden City, NY)
GENERAL MOTORS ACCEPTANCE CORPORATION: (Subsidiary of GM: 1977-1981) NY,
NY: Personnel Clerk
ACHIEVEMENTS/PROFESSIONAL DEVELOPMENT:
Piarulli, Donna. "Not Otherwise Specified/A Timeline Through P.D.D.'s Path"
Spectrum Publications. June/July 2004: 56-57.
"Parent Leadership Training Program" (Early Intervention): Certificate of
Achievement: 2003.
Honored in "The National Dean's List" Publication: 1993 and 1994.
Dale Carnegie Course: Award: "For a Memorable Talk Setting a Personally
Significant Goal." 1989.
EDUCATION:
1992-1995: Marymount College, Tarrytown, NY: 56.0 Credits (GPA 3.75)
1989-1992: Iona College, Yonkers, NY: A.A.S Program in English (Phi Theta
Kappa)
1989: Dale Carnegie Course: "Effective Speaking and Human Relations"
Certificate of Achievement
COMPUTER KNOWLEDGE
Microsoft Word, Excel, Internet Explorer and Outlook.
References Available Upon Request
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