Manager Sales

Farley Richard, Jr.

Eagle Trace Drive

#***

Memphis, TN 38215

Cell: 901-***-****

*********@*****.***

Profile

BS in Biology, minor in Chemistry; MBA in Healthcare Management. Highly

knowledgeable, Goal-driven manager with broad experience in fast-paced,

high-tech environments requiring expertise in production scheduling,

quality management, team building and training.

Objective

Seeking a career, utilizing 17 years' of management experience - Production

manager of a diagnostic testing facility, Director of Operations of a start-

up drug testing company and Phlebotomy Laboratory Supervisor in charge of

managing phlebotomy and histology staff.

Production Manager Antech Diagnostics, Southaven, Mississippi

9/2008 - present

Veterinary diagnostic laboratory

- Manage production: ensuring production turn around time, drafting

departmental SOP, monitoring the production processes and adjusting

schedules as needed.

- Oversees the process of 4 to 6,000 samples on a nightly basis.

- Directly manages 30 employees and indirectly supervise an additional 50

employees.

- Ensuring that health and safety guidelines are followed, reviewing the

performance of subordinates, identifying training needs.

- Investigate and adjust customer complaints regarding quality issues.

Actions:

- Drafted job descriptions to complement the departments' needs.

- Drafted and implemented attendance policy that was adapted laboratory

wide.

- Cross trained employees to increase productivity.

- Develop analytical statical data to reflect quantity of output.

Director of Operations CT MEDICAL SERVICES, New Orleans, LA 8/2000

- 8/2008

Drug screening and paternity testing company

- Recruited to manage all start-up procedures: created company's business

plan; planned operations for entire laboratory; developed policies and

protocols; analyzed sales trends, business conditions and opportunities

to capture specific markets; created marketing literature and sales

strategies; planned territories and sales goals.

Actions:

- Researched and analyze the healthcare and worker's compliance market in

response to market change and trend, making sure the organization

offered quality and cost effective products.

- Developed and maintained policies and protocols that ensured state and

federal regulatory compliance.

- Established profitable, mutually beneficial relationships with numerous

contractors and municipalities.

Phlebotomy Supervisor LAKELAND MEDICAL CENTER, New Orleans, LA

1/1991 - 7/2000

Clinical laboratory

- Directed both sides of the lab (pathology and phlebotomy). Also served

on hospital QA team.

- Collected and processed lab specimens; performed gross exams; prepared

and cut tissues for pathological and cytological studies.

- Accountable for ensuring staff was properly trained and supervised,

patient satisfaction and quality results were high, and the collection

error rate was low.

- Other responsibilities included compliance with government and hospital

rules and regulations as well as growth and revenue for laboratory

division.

Results:

- Hospital Performance Improvement Committee(PI) - assist in overseeing

hospital efforts to streamline emergency room visits while continuing

to provide quality care and increase patient satisfaction.

- Quality Assurance Team (QA) - assist in overseeing critical processes

i.e., decreasing the number of patients with stage 2 decubitus, UT

infections and Staph.

- Managed and led Lab's sales effort - secured contracts formerly held by

Quest and Lab Corp; initiated promotional health fairs; personally

visited sites and organized meetings that fostered mutually beneficial

relationships.

- Introduced quality award incentives, drastically improving employee

morale and productivity.

- Decreased attrition 20%; increased productivity 33%; taught staff to

multitask (eliminating 2 FT positions).

- Recipient of excellent performance reviews for 7 years straight.

Education

University of Phoenix - MBA in Healthcare Management, 2001

Southern University at New Orleans, LA - BS in Biology, 1997

Professional Memberships

?American College of Healthcare Executives

?Drug and Alcohol Testing Industry Association

?Louisiana Minority Business Council

?Board Member of MBEIC Committee

?New Orleans East Business Association

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