Administrative Assistant Customer Service

Cynthia Rollins Phone: 404-***-****

Email: ***********@*****.*** www.linkedin.com/pub/cynthia-rollins

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Summary of Qualifications:

Diversified and detail oriented professional with more than 15 years'

experience using a broad range of payroll and accounting skills in

different industries.

Education and Certification

Advance Tax and Financial Services ADP Certification Phase II Training

Atlanta, Georgia

United States Army United States Army Finance School

Fort Benjamin Harrison

Software Experience

QuickBooks Lotus ADP

Enterprise Clarify

PowerPoint Word Excel

Access

Work Experience

December 2006 - October 2009 Automatic Data Processing (ADP)

Atlanta, GA

Payroll Tax Support Specialist

Primary duties as a team member consisted in providing client tax/support

and guidance to payroll service associates, Division Accounting, SUI Dept

and all other company work groups in Total Source. This was achieved by

product knowledge and extensive knowledge of company business rules.

. Successfully completed advanced Tax & Financial Services Phase 2

Training

. Selected by management to yearly train additional help in assisting

tax team with processing beginning of the year overflow of W2C

amendments

. Tax team regularly surpassed Service Level Agreements for W2C

amendment requests from payroll regions

. Satisfaction survey scores from payroll regions were consistently in

the 90 - 100% range

. Analyzed tax notices received via cases from payroll regions, prepared

Amendments and Exceptions as needed and later closed cases

January 2006 - December 2006 Personally Yours Staffing

Atlanta, GA

Administrative Assistant

Worked with ADP Total Source project teams to launch implementation of new

amendment process:

. The results of the new amendment process resulted in tax department

surpassing Service Level Agreements for W2C amendment request

. Scanned a backlog of financial documents onto online filing storage

database

February 2004 - August 2005 Accountemps

New Orleans, LA

Temp Bookkeeper/Accounting Clerk

Coordinated accounting and payroll activities for client using Quickbooks

. Upgraded policies and procedures for pharmacy locations

. New procedures reduced processing time by 30%, increased accuracy and

simplified flow of documentation

. Performed full cycle accounts payable, accounts receivable and payroll

May 2001 - June 2003 Gulf South Animated Inc

New Orleans, LA

Administrative Assistant/Bookkeeper

Setup company books for small manufacturing and wholesale business using

QuickBooks accounting software; provided day to day administrative support.

. Took advanced evening Quickbooks classes at local community college

and maintained company books during the day at work

. Developed procedures for inventory and customer management

. Generated accounts payable and payroll checks

. Reconciled bank statements and credit card accounts

. Assisted staff accountant with financial statements and general

ledger entries

June 1997 - December 2000 EXCELth

New Orleans, LA

Administrative Assistant

Assisted with managing federal Ryan-White HIV Pharmacy Medication Grant

while providing administrative support

. Worked with CFO, state and city agencies to track grant spending

. Received 100% of grant request each year the Ryan-White Grant program

was in place

March 1979 - May 1992 Orleans Levee District

New Orleans, LA

Payroll Accountant

Provided service to employees in the area of pay, benefits and taxes

. Coordinated bi-weekly payroll for state agency

. Started as clerk and promoted to payroll accountant within 2 years

. Developed in depth understanding of Payroll Database to be able to

create financial reports

. Prepared monthly metrics data as specified; time not entered and time

not approved.

. Audited and reconciled wide range of personnel actions and payroll

documents for employees

March 1969 - May 1977 United States Army

Fort Benjamin Harrison

Accounting Payroll Specialist United States Army Financial School

. Provided appropriate financial documents to military personnel; also

followed up on accounts to determine if payments are being applied; in

addition to working with personnel to resolve problems.

. Maintained the standard for proficient positive customer service

skills to military personnel awaiting for account processing

. Accountable for performing and scheduling advance processing on

multiple military accounts

. Assisted junior and incoming soldiers with the process of managing

accounts, paperwork under government regulations

. Monitored budgets by reviewing fund balances and reporting overages

and shortages to superiors

. Compared data contained in a variety of financial records in order to

detect errors and discrepancies

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