Software Technical Writer

Peggy Haynes

Technical Writer and Editor

*********@*****.***

Orinda, CA 94563

Mobile 310-***-****

Summary

Productive, versatile writer and editor of a wide range of publications:

. Software Documentation: user guides, online Help, quick-start guides,

installation manuals, programmer reference manuals, troubleshooting

guides, requirements specifications, test cases, procedural manuals,

tutorials and other training materials

. Engineering Documentation: user guides and quick-start guides (GPS

receivers); acceptance test procedures, quality by similarity and

analysis reports, stress reports, and policies and procedures

(Aerospace)

. Business and Marketing: contract proposals and responses to RFPs,

communications media, company brochures, Web site content, press

releases, business success stories

. General Interest: magazine articles, newsletter articles, Web articles

Competencies

. Advanced skills in data gathering, writing, editing, formatting, and

publishing

. Advanced skills in writing user-friendly documentation from highly

technical data

. Organized, analytical, cooperative, communicative, and methodical

. Comprehensive knowledge of Chicago Manual of Style, Microsoft Manual

of Style for Technical Publications, and Associated Press Stylebook

. Author of 60 + published magazine articles

. Software trainer and black-box tester

Technical Skills

Adobe products, including Acrobat, RoboHelp, PageMaker, PhotoShop, and

FrameMaker; Microsoft Office products, including Word, PowerPoint,

Outlook; Visio, and Excel; change management and bug-tracking tools

such as Rational ClearQuest; screen-capture programs such as HyperSnap

and SnagIt; Oracle Designer (context-sensitive Help); SharePoint

(content management; information repositories)

Experience

NavCom Technology, a John Deere Company, Torrance, CA, April 2010 to

present

Technical Writer

. Write and publish all company technical documentation, including

technical reference manuals (ASCII code), product user guides, quick-

start guides, software/hardware integration guides, online Help for

the StarUtil software system, and various troubleshooting guides

. Meet with subject matter experts and engineers and review all software

specifications and requirements to gather data for documentation in

support of GNSS (GPS, GLONASS, and Galileo) satellite network software

and hardware

Honeywell Aerospace, Torrance, CA, March 2006 to February 2010

Technical Writer and Editor

Edited and published a proposal that helped Honeywell obtain a 25-year

Airbus contract

Managed documentation in support of environmental control system and other

component parts for Airbus A350, Joint Strike Fighter, and other aircraft

Wrote qualification by similarity reports and archived same in DOORS

database

Updated Honeywell Policies and Procedures, as necessary; wrote new policies

and procedures and ensured they adhered to MIL-STD and RTCM specs

Edited and published documents such as stress reports, acceptance test

procedures, and contract proposals

Axium International, Los Angeles, CA, November 2002 to January 2006

Technical Writer

. Managed all company documentation projects

. Interviewed, hired, and managed two other technical writers - assigned

them projects and edited their work

. Wrote software documentation, including online Help, user guides, and

software specifications, for payroll-processing, production-

accounting, and royalty/rights-tracking software

. Attended software development meetings and gathered data for writing

software requirements

. Trained users on the software

Northrop Grumman, Pasadena, CA, April 2001 to November 2002

Technical Editor, Level 4

(Secret Clearance - DoD)

. Edited and formatted an installation manual, a system administrator

manual, an online tutorial, and a programmer reference manual in

support of data archival and retrieval software for a major defense

agency

. Wrote software test cases and tested software

. Performed software QA and logged defects in a defect-tracking system

The Aerospace Corporation, El Segundo, CA, February 2000 to October 2000

Managing Editor

. Managed the production of The Aerospace Corporation magazine,

Crosslink, and wrote two magazine columns

. Worked with Aerospace scientists to edit and extensively rewrite their

articles on topics such as atmospheric studies, rocket-plume

phenomenology, nanotechnology, and global warming

. Edited a book on ISO 9000 procedures

Transnational Computer Technology, El Segundo, CA, February 1998 to

February 2000

Supervisor of Documentation and Marketing Publications/Business Analyst

. Attended customer meetings (at the Los Angeles County Metropolitan

Transportation Authority) to gather software specifications; wrote

software specifications and requirements documents; wrote software

user guides for a system that assigns drivers to runs (buses and light

rail)

. Trained the users at the depots on the use of the software

. Wrote system administrator manuals, user guides, and online Help for

depot repair and remanufacturing software for Nokia, Motorola, and

Panasonic

. Rewrote the company Web site and company brochures

Health Care Microsystems, El Segundo, CA, May 1997 to February 1998

Technical Writer (consultant)

. Wrote an online Help system (in RoboHelp) for a health care accounting

and clinical-pathway software system

. Met daily with in-house health care industry specialists, business

analysts, and software developers to gather data for the Help system

Freelance Writer and Editor, 1990 to present

Write and publish magazine and newsletter articles, business success

stories, and marketing materials for companies such as Epson and iRise

Corporation; write and edit technical documentation, including

software Help systems and user guides; edit books

Education

. B.A., Journalism, California State University Long Beach

. B.A., Spanish Language and Literature, UCLA

Contact this candidate