Customer Service Sales

JULIAN L. ULM

**** **** ****** ******

Tucson, AZ 85742

520-***-**** (Cellular)

*********@***.***

EMPLOYMENT OBJECTIVE: Presently seeking a challenging career position in

Hospitality / Office Administration / Customer Service or in a related capacity utilizing

acquired skills, experience and training. Availability date: Immediately.

SUMMARY OF QUALIFICATIONS: Outstanding customer service and personnel

administration skills. Proficient in problem resolution, retail operations and related

multitasking. Detail-oriented, with outstanding work prioritization skills and aptitudes.

Results-oriented, team player. Positive work attitude. Background working with

individuals from a wide variety of backgrounds.

EDUCATION / LICENSES / TRAINING:

GEMOLOGICAL INSTITUTE OF AMERICA (GIA), Carlsbad, CA 2006-Present

Diamond Graduate (D.G.)

Accredited Jewelry Professional (AJP)

Coursework completed includes:

• Jewelry Essentials course, Diamond Essentials course, Colored Stones Essentials

course, Diamond Grading and Completed Laboratory

PIMA COMMUNITY COLLEGE, Tucson, AZ

Coursework completed.

NEW HORIZONS, Tucson, AZ

Microsoft Outlook; Training in Windows 2000 NP

EXPERIENCE:

TIFFANY & COMPANY, Tucson, AZ 2006-Present

Sales Professional (2007-Present)

Built a very strong client base through outreach incentives and consistent contact through

mail and email. Continuously strive to provide the best and most professional luxury

experience. Perform POS functions. Respond to client inquiries by phone and in person

in a timely manner. Assist with store events, including set up and sales. Utilize strong

product knowledge. Loup incoming and outgoing products for quality assurance. Educate

customers to help them make informed decisions selecting the perfect diamond for their

engagement and lifestyle. Assist customers with future purchases and individual needs

though ongoing contacts, reaching out to them for anniversaries, birthdays and other

special occasions. Currently working toward a Graduate Gemologist Diploma.

Operations Assistant (2006-2007)

Loupe merchandise upon arrival. Answer incoming calls by providing excellent and

individualized customer service. Manage daily cash-related functions. Make preparations

for donations. Order store supplies. Enter repairs and engravings, cleanings and other

services within the store’s customer service area. Conduct the Over $20K count and

maintain returns report. Ensure transfers and customer orders are wrapped, shipped and

received.

Julian L. Ulm / 2

EXPERIENCE (Cont’d):

GOODMANS INTERIOR STRUCTURES, Tucson, AZ 2003-2006

Sales Associate (2005-2006)

Branch Administration Support/Receptionist (2003-2005)

Direct responsibility for providing individualized customer service for high profile

clientele (City of Tucson, TMC, University of Arizona, Wells Fargo Bank). Generated

inside and outside sales; developed and maintained ongoing business relations. Regularly

worked with local and international vendors. Worked with 3-D (Z Axis) programming to

design room layout for modular furniture. Worked within a team environment.

Answered multiple phone lines, with responsibility for extensive and intricate filing

system. Ordered office supplies as well as ordered for catering of in-house events for

clients. Scanned daily documents for corporate offices to close invoicing of long

term/short term projects. Responsible for accounts receivable and some accounts payable.

Shipped through priority mail, UPS, DHL and Federal Express. Accomplishments

include: Sales Associate Goal of 100%; Great Attitude Awards; Bouncing Smile Award.

Consistently met/exceeded quota--$2.2 million (2005); $3.2 million (on track for 2006).

CLEAR CHANNEL COMMUNICATIONS, Tucson, AZ 2000-2001

Receptionist

Answered multi-line telephones for 7 radio stations and 120+ employees. Provided

assistance for business office in administrative areas. Maintained, tracked and scheduled

all outgoing and incoming documents via Fed Ex, and other services. Position utilized

customer service, multitasking and work prioritization skills and aptitudes. Input listener

winnings on computer system for all 7 stations. Regularly worked with high-end

clientele, including vendors and celebrities. Utilized skills in Excel, Access, Microsoft

Office and other software.

JARIC DISTRIBUTORS, Tucson, AZ 1995-2000

Office Manager

Bookkeeping tasks focused on collections of revenues exceeding $100,000 per month,

and maintaining accounts receivable records while processing and coordinating invoices.

Supervised personnel in a team environment; trained new staff. Utilized general office

administrative skills and aptitudes. Responsible for inventory control (incoming,

outgoing), and associate record keeping.

SHERATON EL CONQUISTADOR, Tucson, AZ 1989-1995

Food Server/Hostess/Cashier

Responsible for professional guest relations; developed and maintained comfortable

dining experience for attendees of seminars and conventions, as well as for other patrons.

Assisted in catering ; maintained ongoing personal relationships with guests and

celebrities. Cross-trained in most areas of resort. Recruited to be on Guest Satisfaction

Standard panel.

LANGUAGES:

• American Sign Language; Spanish (Familiarity)

Professional and Personal References Available upon Request

Contact this candidate