Administrative Assistant Customer Service

Anoja Jeyakumar

**** ******** **. *****: 972-***-**** / 972-***-****

Plano, TX 75024

E-mail: *************@*****.***

Administrative Specialist- Summary of Qualification

. Over 9 years of experience as Administrative Assistant.

. Four years in Information Technology department of Angelo State

University, handling administrative duties with proven record of

accomplishment in Administrative Policies, Financial Records

Maintenance, Preparation of Vouchers, Coordination of Travel, Customer

Relations, Scheduling, Correspondence, Reports Generation, and General

Office Operations.

. Five years experience as an Administrative Assistant / Payment

Technician in Countrywide Home Loans, Plano.

. More than 10 years of experience in a fast paced high volume Banking

industry with book keeping and customer service in TD Canada Trust,

Canada and Standard & Chartered Bank in Sri Lanka.

. Strong organizational abilities combined with excellent interpersonal,

communication, and leadership skills that allow me to effectively

function as liaison between departments.

. Ability to multi task several projects with different deadlines.

. Excellent analytical and problem solving skills, and competence in

time-management.

. Experience in using technology to innovate procedures with Automated

System

. Experienced in activities to ensure data accuracy, information systems

and assets safety, and protection of information from unauthorized

access in accordance with the Institution policies and applicable laws

. Trained in Travel & Property management, Human Resources/Payroll, Fund

Accounting, Purchasing & Contract Admin and Building

modifications/Work orders

Computer Skill

Operating Systems: Windows 7 / XP / NT / 2000

Applications: MS Word-2007/2010, MS Excel-2007/2010, AS400, MS Access,

MS PowerPoint, Internet Explorer, Outlook, Outlook

Express, Microsoft Publisher, Scheduling

Work Experience

Administrative Assistant (Jan 2008 - To Date)

Angelo State University, San Angelo, TX

. Lead contact with Angelo State University administrative units to

accomplish our department goals

. Composed, maintained and monitored financial records, invoices,

vouchers, reports, correspondence, memos, instructions, guidelines,

and similar material requiring rapid retrieval and presentation.

. Reviewed and processed travel requests for project staff: submit

travel requests for signature, make travel and lodging accommodations

arrangements, prepare and submit travel and expense claims;

continuously adapted to policy and procedural changes.

. Coordinated, scheduled, and maintained projects calendar and

appointments.

. Transcribed, typed, proofread and edited, reports and meeting notes/

minutes.

. Recorded time sheets for both hourly and salaried employees

. Prepared and processed purchase orders and online requisitions for IT

department.

. Processed registration for classes, courses, conferences and training.

. Screened and routed calls to appropriate staff and took messages as

needed.

. Initiated contract routing sheets for contracts/agreements.

. Opened, scanned, reviewed, and distributed mail. This includes

flagging items that either need immediate attention or are sensitive

in nature.

. Coordinated with the project management team to schedule formal and

informal meetings. Made reservations for facilities and equipment,

monitored correspondence, oversaw printing process of presentation

materials and publications.

Administrative Assistant / Payment Technician (Nov 2004 - May 2007)

Countrywide Home Loans, Plano, TX

. Monitored and charged expenditures to the correct charge codes and

budget categories. Verified proper authorization for expenditures.

. Managed and reconciled monthly and quarterly expenditure reports.

Reported discrepancies and monitored for adjustment.

. Assisted in resolving discrepancies, reviewing and applying payment

terms and conditions from invoices, price agreements and contracts

. Reviewed, documented, and processed complex posting transactions while

maximizing float opportunities

. Reconciled out-of-balance payment batches. Researched and posted all

payment transactions that required special handling for proper

distribution of funds. Performed high-rate data entry of loan numbers,

check amounts, and fund distribution obtained from images of coupons

and checks.

Customer Service Representative / Bank Teller (Oct. 99 - Sep. 2004)

TD Canada Trust Bank, Toronto, Canada

. Worked with customers on a daily basis, meeting their banking needs

and either answering or referring their financial questions to the

appropriate supervisory individuals.

. Processed customer deposits and loan payments. Maintained and balanced

cash drawer daily. Secured the financial institutions nightly

deposits. Responded to customer inquiries regarding account balances.

Trade Service Associate (1991 - 1999)

Standard Chartered Bank, Sri Lanka

. Reviewed Import/Export documents and input them into computer

database.

. Prepared documents and routed them to the relevant parties to clear

the shipment.

. Prepared certified checks, cashier's checks, savings bonds, and

travelers' checks as requested. Cashed checks for customers after

identity and balance verification.

Education and Award

. HS Diploma

. Certificate program in Microcomputer Application

. Certificate in Secretarial Studies

. Institute of bankers of Sri Lanka Intermediate examination

. "Wonderful Women of ASU" award in 2011 at Angelo State University

. "Staff excellence award" in 2010 at Angelo State University

. "People Choice" Award in 2005 in Countrywide Home Loans.

References Available upon Request

Contact this candidate