Customer Service Manager

Deserae Herring 915-***-****

*******.*******@*****.*** 138 Boone Circle Anthony,

NM 88021

Objective

To obtain a job that will enhance my skills and knowledge and strengthen my

career while gaining further experience on effective management, leadership

and organizational skills.

Work Experience

OptionsXpress, Inc. January 2008 -

Current

Customer Service and Marketing Specialist

El Paso, Texas

? Manage monthly cash payouts to clients throughout firm.

? Review accounts to determine eligibility of offer or exception.

? Handle emails internally and externally on a daily basis with a same

day response goal.

? Multitask by; handling marketing, customer service and office manager

duties together.

? Correspond with multiple clients at a time while providing accurate

and #1 customer service.

? Provided clients with information and documents via regular mail,

FedEx, facsimile or email.

? Process payroll while playing the role of the office manager, among

other duties.

? Sort voicemails amongst Reps throughout day.

? Assist other teams/departments as volume increased.

MTZ Electric Company January 2006-

January 2008

Secretary Chaparral, New Mexico

? Assist clients to get inspections done and determine work required.

? Managed calendar on daily basis with scheduled work and job sites.

? Requested permits for job sites throughout city and states.

? Processed payroll, prepared invoices, and managed accounting via

QuickBooks.

? Delivered materials to job sites and prepared materials for following

day.

Rodriguez Law Firm October 2005 - December

2005

Secretary El Paso, Texas

? Answered phones and sorted mail.

? Scheduled appoints with clients.

? Debriefed with lawyers to obtain meeting minutes after each hearing.

Skills Profile:

Excellent customer service & relations skills, superb filing and

organizational skills. Experienced in Microsoft Office - Word, Excel, Power

Point, Outlook, and Microsoft Windows along with some basic QuickBooks

knowledge. Proper telephone etiquette, can manage with a fast pace, as a

team player or work independently.

Education:

Gadsden High School: High School Diploma

International Business College: Certification

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