Customer Service Account Executive

Porsha L. Green

*** ******* ***. ************ ** 19138

Main 973-***-****

Objective: To obtain PR/ Marketing or Sales position with a strong diverse

growing organization.

. Proficient in Microsoft,PowerPoint, Excel, Raiser's Edge and

extensive internet research

. Excellent written and verbal skills

. Created newsletters, local advertisements, brochures, and web page

updates

. Strong public speaker, and Presenter

. Effectively communicate with diverse communities

. Excellent personable customer service to clients

. Ability to Excel as a Team player or independent worker

. Balanced working with management, board members, staff and clients

. Created/Facilitated outreach programs, fundraising activities, special

events, and vending

. Proven track record of sales, fundraising and marketing

revenue/awareness increase

. Knowledge of HR, HIPA and fundraiser privacy guidelines

. Successfully performed face to face interviews with clients and

successful closed deals

. Systemized vital data spreadsheets to reflect daily, weekly and

monthly performances and goals

. Sales /Account Management experience with diverse communities for

local Philadelphia station

. Project confidence and friendly demeanor creating a positive and

healthy work environment

Employment:

Contractor State of Delaware Intake Social Worker 2009-

2010

Social Services New Castle, DE

. Face to Face interviews with families in need

. Case load management of 100 families

. Create new accounts for each person in need of health insurance, general

cash assistance and childcare

Junior Recruiter and Customer Account Executive

Comcast, New Castle DE 2007 - 2009

. Reviewed resumes for cable and tech support positions

. Face to face and phone interviews with candidates for positions

. Facilitated candidate testing

. Worked closely with senior recruiters and management on hiring decisions

. Maintained vital reports for recruitment team

ACCOUNT EXECUTIVE

. Resolved issues and concerns with each internal and external customer on

account

. Upgraded current customers on packages and incentives

. Ability to assist customers with troubleshooting on equipment.

. Received numerous letters from customers and management for excellent

customer service.

Community Director/Fundraiser

March of Dimes, Cherry Hill, NJ 2004 - 2006

. Created and facilitated local events with local sponsors for March of

Dimes mission

. Maintained two southern New Jersey walk sites

. Established and maintained corporate and family teams for campaigns,

functions and walk

. Ability to develop relationships with local media and sponsors to assist

in covering events

. Worked closely with board members, and high profile contributors to

assist each major event

Fleet Account Executive

Automotive Fleet Inc. Mt. Laurel, NJ 2000-2004

. Account Executive for company fleet vehicles

Education:

Richard Stockton College of New Jersey

Bachelor of Arts Degree, Mass Communications minor; Marketing, August 1995

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