Customer Service Manager

Lisette Brown

**** ********* **.

Woodridge, IL 60517

Phone: 630-***-****

Email: ****************@*******.***

Career Summary

Self motivated, detail oriented team member with multiple years of experience in customer

service, call center and electronic banking industries.

Education

Columbia College Chicago, IL Graduated Dec. 2006

• Major: Business/Entrepreneurship

• Bachelor’s Degree in Business

• GPA: 3.5

Regency Beauty Institute, Aurora, IL

• Cosmetology

Skills

• Interpersonal Skills

• PowerPoint GPlus system

• Time Management Skills MS Outlook Ability to type 40-50 wpm

• Problem Solving Skills MS Office Suite Ability to multitask

• Strong written & Verbal Skills PeopleSoft

• MS Word Excel

Experience

Fiserv - Aurora, IL 2007-2010

Customer Solutions Associate

• Provided phone support for customers with online banking questions, troubleshoot and

diffuse situations regarding online banking issues and navigated customers through the

website.

• Resolving customer issues by providing good faith letters, contacting the payees, and also

providing fast and accurate guidance to customers.

• Accurately documented the details of phone conversations about customer issues via the

computer system.

• Consistently exceeded customer service goals and company metrics.

• Generated new ideas to improve company policies in order to increase employee productivity and

aid in customer satisfaction.

US Bank - Downers Grove, IL 2006

Teller

• Processing transactions such as check cashing, money orders, cashier’s checks, money grams,

deposits, withdrawals

• Facilitating sales referrals to assist customers in opening accounts

TCF Bank - Woodridge, IL 2005-2006

Teller

• Processing transactions such as check cashing, money orders, cashier’s checks, money grams,

deposits, withdrawals

• Assisted customers with opening and closing accounts

Office Max – Woodridge, IL 2004-2005

Key-holding Supervisor

• Cross-Selling products

• Promote store contests and incentive programs

• Supervise Associates

• Train Associates to work the cash register and to up sell products.

• Open and close the store by balancing the vault

Professional References

• Jorge Calvillo

Assistant Manager at TCF Bank

o

Phone: 630-***-****

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• Frances Moran

Former Team Lead in training with Fiserv

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Phone: 847-***-****

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Contact this candidate